Nuestras Raices - Hotel Museo Restaurante

Property class: 3

Choose dates to view prices

Close to San Cristóbal de las Casas Cathedral, Nuestras Raices - Hotel Museo Restaurante provides an airport shuttle, a terrace and a garden. The on-site restaurant offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
The current price is ฿1,237
฿1,459 total
includes taxes & fees
12 Nov - 13 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Comfort Double Room

A neatly made bed with a red bedspread, two decorative pillows, and two bedside lamps.

Comfort Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Triple Room

A hotel room with a large bed, a desk, a lamp, and a wall with a historical photo and text.

Comfort Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed

View all photos for Comfort Quadruple Room

A neatly made bed with a red and white bedspread, a wooden headboard, and a small bedside table with a lamp.

Comfort Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
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About the area

Located in San Cristóbal de las Casas, Nuestras Raices - Hotel Museo Restaurante is in the city centre. The area's natural beauty can be seen at Huitepec Ecological Reserve and Grutas de San Cristóbal, while Regional Costume Museum and Museo de San Cristóbal are cultural highlights. Centro Cultural de los Altos and Arco de El Carmen & Centro Cultural El Carmen are also worth visiting. Visit our San Cristóbal de las Casas travel guide
Map
Diego de Mazariegos 43, Barrio de la Merced, San Cristóbal de las Casas, CHIS, 29240

What's nearby

  • A historic plaza with colonial architecture, including a church with a bell tower and a building with a red archway.
    Plaza 31 de Marzo
    5 min walk - 0.5 km
  • A building with a sign reading "Museo del Jade" and a smaller sign for "La Casa del Jade Museo-Joyeria-Taller".
    Mesoamerican Museum of Jade
    5 min walk - 0.5 km
  • A historic church with ornate architecture and a clock tower, surrounded by a cobblestone plaza and streetlights.
    San Cristóbal de las Casas Cathedral
    7 min walk - 0.6 km
  • A vibrant market filled with colorful textiles, jewelry, and accessories.
    Santo Domingo Handicraft Market
    8 min walk - 0.7 km
  • Church of San Cristobal
    8 min walk - 0.7 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    73 min drive

Restaurants

  • Namandí
    3 min walk
  • Raices Restaurante
    4 min walk
  • Dulceria y Pasteleria La Vid
    4 min walk
  • Long Cheng
    3 min walk
  • La Faena Tacos•Parrilla•Bar
    3 min walk

About this property

Nuestras Raices - Hotel Museo Restaurante

  • Hotel near San Cristóbal de las Casas Cathedral
  • At Nuestras Raices - Hotel Museo Restaurante, you can look forward to an airport shuttle, a terrace and a garden. The on-site restaurant offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
  • Additional perks include:
    • Free self-parking
    • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and a front desk safe
    • 4 meeting rooms, a banquet hall and luggage storage
  • Room features
  • All guest rooms at Nuestras Raices - Hotel Museo Restaurante include perks, such as premium bedding, in addition to amenities, such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with cable channels
    • Wardrobes/cupboards, heating and daily housekeeping

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The price is ฿1,371
฿1,618 total
includes taxes & fees
12 Nov - 13 Nov
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Frequently asked questions

Is Nuestras Raices - Hotel Museo Restaurante pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Nuestras Raices - Hotel Museo Restaurante?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at Nuestras Raices - Hotel Museo Restaurante on 12 Nov 2026 start from ฿1,237, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Nuestras Raices - Hotel Museo Restaurante?

Self-parking is free at this property.

What time is check-in at Nuestras Raices - Hotel Museo Restaurante?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Nuestras Raices - Hotel Museo Restaurante?

Checkout is at noon.

Does Nuestras Raices - Hotel Museo Restaurante provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:30 AM-7:00 PM on request. A fee of MXN 1102 per vehicle applies.

Where is Nuestras Raices - Hotel Museo Restaurante located?

Located in Barrio de La Merced, this hotel is within a 10-minute walk of La Merced Church and San Cristóbal de las Casas Cathedral. Regional Costume Museum and Plaza 31 de Marzo are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Nuestras Raices - Hotel Museo Restaurante Reviews

8.8

Excellent

9.4

Cleanliness

8.2

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 36 out of 62 reviews
Rating 8 - Good. 16 out of 62 reviews
Rating 6 - Okay. 7 out of 62 reviews
Rating 4 - Poor. 2 out of 62 reviews
Rating 2 - Terrible. 1 out of 62 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at the hotel and restaurant. All employees were friendly and helpful. Thank you!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 4 nights in May 2024
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
Pase una noche horrible! Llegamos y no había internet, la cama estaba toda dura y las almohadas todas incómodas, instalaciones viejas, y para colmo el cuarto con un enorme traga luz que cuando amaneció el sol da directo a la cara y ya por último 3 gotas salían de la regadera, no les recomiendo para nada este hotel
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy limpia, el personal muy amable, las instalaciones son muy bonitas
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, el personal muy amable, el hotel limpio y las instalaciones muy bonitas
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los cuartos están bonitos y cómodos. Muy linda la decoración. Hace falta un poco de iluminación en el museo.la comida está super rica. El personal muy amable. La ubicación estupenda muy cerquita del centro y de todo. Excelente atención
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son muy confortables, el personal excelente, el jardín cuenta con servicio del restaurante que tiene muy buen sabor
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación es muy bonita la maca algo hundida peor nada grave, realmente fue cómodo, quizás agregaría más botellas de agua ya que era una habitación cuádruple, pero en general bien, en la fruta del buffet habían 2 cabellos únicamente para tener en cuenta, el personal muy amable y muy atento
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
La Red Wi-Fi no llega a las camas principales, al entrar, la habitación prácticamente está incomunicado, deberían ofrecer una buena red Wi-Fi, ya que la red celular no es muy buena en la zona, cosa que se entiende. Se le comentó este problema al personal de Hotel y no ofreció solución a este planteamiento.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
La habitación estaba muy limpia, olía muy bien. El personal es muy amable y atento. Las instalaciones son preciosas. Solo que las almohadas son muy gruesas y rígidas y el papel del sanitario es muy delgado y un poco incomodo de extraer del expendedor.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy buen servicio
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una experiencia increíble muy amables y atentos don Juanito único
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mejora la higiene de las camas

La ubicación es excelente está cerca del centro y la plaza pero mi niña y yo amanecimos con varios piketes.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Buena atención, limpieza y precio.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Había arañas en mi habitación y en la de mis sobrinos una vitrina con animales disecados, muy desagradable y triste que exhiban esas cosas
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
La verdad esta horrible no por el lugr si no por la poca politica de sus empleados, externare las razones: No nos dieron opcion sobre el horario de alojamiento, ni tampoco nos solicitaron un taxi. Y tambien no llegaba el internet a la habitacion, es todo gracias por nada
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atención y un lugar cómodo y bonito
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
No me respetaron mi reservación en el hotel y me mandaron a otro de la misma cadena, justificándome que llego un grupo. Pero si uno hace la reserva es precisamente de tener algo seguro.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, muy limpio, muy buena atencion solo falta estacionamiento
Stayed 2 nights in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atención y comida excelentes

Fui con mis papás para tomar vacaciones en Chiapas y la atención del hotel fue la mejor: son muy amables y educados. La comida es otro de los puntos destacables, es muy rica y barata. En general estuvo bien ya que además, la ubicación es céntrica y puedes ir caminando a lugares bonitos de San Cristóbal. Los únicos puntos negativos son el olor de las habitaciones ya que hay mucha humedad y le falta mantenimiento a la madera; y para mala suerte, nos tocó un grupo de adolescentes que estuvo hospedado y hacían mucho ruido por lo cual nos pareció un poco incómodo por la noche.
Stayed 3 nights in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We never got hot water in time
Stayed 1 night in Jun 2021