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Hotel Hacienda Don Juan

3.5 star property
Indulge in international flavors then unwind in the serene garden setting. Discover a haven that blends comfort with convenience.

Choose dates to view prices

Experience the warm ambiance of Hotel Hacienda Don Juan, where lush gardens and international cuisine at Los Alamos restaurant await. Enjoy a coffee shop/cafe, dry cleaning/laundry services, free self parking and an area shuttle to make your stay seamless.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Laundry room
  • Room service
The current price is ฿728
฿860 total
includes taxes & fees
7 Apr - 8 Apr

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room Standard

Individually decorated, iron/ironing board, free wired Internet

Room Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 3

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Individually decorated, iron/ironing board, free wired Internet

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Individually decorated, iron/ironing board, free wired Internet

Standard Double Room, 2 Double Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Multiple Beds

Individually decorated, iron/ironing board, free wired Internet

Standard Double Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Economy Double Room, Multiple Beds

Economy Double Room, Multiple Beds | Individually decorated, iron/ironing board, free wired Internet

Economy Double Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed | Individually decorated, iron/ironing board, free wired Internet

Superior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room, Multiple Beds

Individually decorated, iron/ironing board, free wired Internet

Family Triple Room, Multiple Beds

  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Standard Triple Room, Multiple Beds

Individually decorated, iron/ironing board, free wired Internet

Standard Triple Room, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Quadruple Room, Multiple Beds

Individually decorated, iron/ironing board, free wired Internet

Standard Quadruple Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Large Single Beds

View all photos for Double Room Standard

Individually decorated, iron/ironing board, free wired Internet

Double Room Standard

  • 30 sq m
  • Sleeps 6
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About the area

San Cristóbal de las Casas is home to Hotel Hacienda Don Juan . Moxviquil and Arches of Carmen are local landmarks, and some of the area's attractions include Centro Cultural de los Altos and Arco de El Carmen & Centro Cultural El Carmen. Take the opportunity to explore the area for outdoor excitement like ecotours. Visit our San Cristóbal de las Casas travel guide
Map
Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristóbal de las Casas, CHIS, 29290

What's nearby

  • Arches of Carmen
    Arches of Carmen
    6 min drive - 2.9 km
  • San Cristóbal de las Casas Cathedral
    San Cristóbal de las Casas Cathedral
    7 min drive - 3.3 km
  • Moxviquil
    16 min walk - 1.4 km
  • Palace of Justice of Los Altos
    20 min walk - 1.7 km
  • Ciudad Cuauhtemoc
    6 min drive - 2.9 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    66 min drive

Restaurants

  • La Cabaña De Don Juan Bosco
    12 min walk
  • Taqueria Calima
    1 min walk
  • Don Rafita "Tacos y Gorditas
    16 min walk
  • Las Gorditas "La Michoacana
    15 min walk
  • Carnitas y Barbacoa Jaimito
    15 min walk

About this property

Hotel Hacienda Don Juan

Property highlights
You can look forward to a coffee shop/cafe, a garden and dry cleaning/laundry services at Hotel Hacienda Don Juan . The on-site international cuisine restaurant, Los Alamos, offers breakfast, dinner and light fare. Stay connected with free WiFi in public areas.
Other perks at this hotel include:
  • Free self-parking
  • A local area shuttle, meeting rooms and concierge services
  • A porter/bellboy, smoke-free property and luggage storage
Room features
All guestrooms are individually decorated, and offer amenities such as free Internet.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Los Alamos

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Don Juan Cristobal l
Hacienda Don Juan San Cristobal De Las Casas
Hotel Hacienda Don Juan
Hotel Hacienda Don Juan San Cristobal De Las Casas

Frequently asked questions

Is Hotel Hacienda Don Juan pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Hacienda Don Juan ?

As of 6 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel Hacienda Don Juan on 7 Apr 2026 start from ฿728, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Hacienda Don Juan ?

Self-parking is free at this property.

What time is check-in at Hotel Hacienda Don Juan ?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Hacienda Don Juan ?

Checkout is at noon.

Where is Hotel Hacienda Don Juan located?

Situated in San Cristóbal de las Casas, this hotel is within 1 mile (2 km) of Moxviquil and Palace of Justice of Los Altos. Santo Domingo Handicraft Market and Ciudad Cuauhtemoc are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Hacienda Don Juan Reviews

8.8

Excellent

9.0

Cleanliness

7.6

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 266 out of 483 reviews
Rating 8 - Good. 143 out of 483 reviews
Rating 6 - Okay. 43 out of 483 reviews
Rating 4 - Poor. 22 out of 483 reviews
Rating 2 - Terrible. 9 out of 483 reviews

Reviews

Verified

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Clean Beautiful Great service Great breakfast
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

antonia

Liked: Amenities
Everything was nice very clean and friendly
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people very helpful
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful
Stayed 5 nights in Aug 2023
Verified

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
Stayed 6 nights in Mar 2024
Verified

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect amount of rustic Mexican charm

Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked. The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city. Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible. The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!! Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
This place was so beautiful! Definitely an hacienda from a storybook. The one thing that was misleading was the included continental breakfast. I asked the front desk about this and showed them proof of what was being promoted and they stated that they would contact Expedia to figure this outs I never heard back but that was the only misleading feature about this gorgeous place!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the look of the hacienda and the history.
Stayed 3 nights in Dec 2023
Verified

4/10 Poor

Carmen Canales Y Marielena

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
It was very cool place
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. Great experience
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places I’ve been at. Great staff and service. Great/affordable Tours and Ammenities are offered.
Verified

10/10 Excellent

Veronica

Liked: Amenities, property conditions & facilities
I had fun
Stayed 4 nights in Oct 2024
Verified

8/10 Good

nelsy

Liked: Cleanliness
This property needs more staff to keep up
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Francisco

Ok
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

karen

I really love the property. It is rustic and Mexican 🇲🇽 The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!!
Stayed 7 nights in Jun 2024
Verified

6/10 Okay

Maritza

Liked: Staff & service, property conditions & facilities
Beautiful place , but it does need a little work and hot water keeps running out
Stayed 5 nights in Oct 2023
Verified

10/10 Excellent

aida

Liked: Cleanliness, property conditions & facilities
The whole team members are very helpful they help with any need you might have. The person from second shift are awesome very helpful very knowledgeable. Thanks family
Stayed 5 nights in Jun 2023
Verified

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.
Verified

6/10 Okay

Goktug

Liked: Cleanliness
Disliked: Property conditions & facilities
We came with my personal car but if you don't have a vehicle you need a taxi or public transport in order to visit the town. The hotel is actually a colonial house, everything is original and beautiful except some really annoying details.... - There's absolutely no desk/table in rooms, if you need to work there's no way you can work efficiently it is just a bed, and a closet for make up but there's no way to work in the rooms... - The room we stayed (room number #2), had only 2 plug sockets which is also inconvenient. - There's no coffee maker in the rooms. - They lack employees, the restaurant is only open in the morning and thursday, friday, saturday and sunday they open from 6pm to 10pm at night where you can finally drink some coffee. Everything is low quality.... They use the cheapest soap the cheapest bed covers, towels... How can you give torn away towels to your guests? I met the owner of the hotel but I was working so I didn't have chance to tell him these things but in any case he doesn't seem to be caring at all... And I also saw him treating bad to his employees... If I cannot get room service or at least find some basic things like coffee, water.... What's the point of statying in a hotel? I could also stay in my car...
Stayed 8 nights in Dec 2024
Verified

4/10 Poor

Marco Aurelio

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
El cuarto que me toco ,muy feo , toalas rotas y se escucha todo , en la noche tipo 2am se escuchavan pasos de los huespedes que hace que te levantes , muy feo el cuarto
Stayed 1 night in Apr 2026
Verified

8/10 Good

valentin

Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Rosemary

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio: atención, limpieza y facilidades.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Agustin

Liked: Cleanliness, amenities, property conditions & facilities
Hotel muy agradable, alejado del centro y silencioso!, el desayuno sencillo pero muy rico. El único detalle sería el aislameinto en épocas de mucho frio.. pero proveen cobertores suficientes.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Cindy del Carmen

Liked: Property conditions & facilities
La habitación es amplia
Stayed 3 nights in Jan 2026