Travelers find serenity through rejuvenating spa treatments at this peaceful retreat, where mornings begin with continental breakfast on a tranquil terrace
Casa Cheleb offers a tranquil atmosphere in Santa Lucía, just a short distance from San Cristóbal de las Casas Cathedral. Guests can unwind with massages and spa services, then start their day with continental breakfast while enjoying the charming terrace.
Reviews
8.28.2 out of 10
Very good
Popular amenities
Breakfast included
Free Wi-Fi
Kitchen
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Check-in start time: 2:00 PM; check-in end time: anytime
Check-out
Check-out before noon
Special check-in instructions
The property charges 4 per cent for credit card payments
There is no front desk at this property
Guests will receive lockbox information
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
Access methods
Lockbox, private entrance
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
Credit card charges are subject to a surcharge of 4 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Samsung Pay
Safety features at this property include a fire extinguisher
We should mention
This property does not have any lifts
No pets and no service animals are allowed at this property
Frequently asked questions
Is Casa Cheleb pet-friendly?
No, pets are not allowed at this property.
How much is parking at Casa Cheleb?
Casa Cheleb doesn't offer parking.
What time is check-in at Casa Cheleb?
Check-in start time: 2:00 PM; check-in end time: anytime.
What time is check-out at Casa Cheleb?
Checkout is at noon.
Where is Casa Cheleb located?
Located in Santa Lucía, this bed & breakfast is within a 10-minute walk of Santo Domingo Handicraft Market, Arches of Carmen and Foro Cultural Kinoki. Church of San Nicolás and Café Museo Café are also within 15 minutes.
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Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Es increíble que todavía haya habitaciones sin baño y sin agua caliente.
Es increíble que lugares como éste sean ofrecidos a turistas.
No es posible que no tengan un teléfono o una posibilidad para comunicarse con ellos.
MICHELE
Stayed 1 night in Jul 2025
Verified
6/10 Okay
javier
7 May 2025
Liked: Staff & service
Disliked: Cleanliness
Encontramos cucarachas en la cocina por lo que no cocinamos nada, fuera de eso el cuarto bien
Muy mal la atención del dueño, no nos quería respetar lo que incluye el hostel, el desayuno muy malo
La fruta muy dura, no se puede ni comer
Mucho ruido desde las 6:00 am que no te deja descansar con tranquilidad
Tienen un gato que se sube a la mesa donde las personas comen sin importarles la salud de los demás
Desayuno ligero incluído, buena accesibilidad y está muy céntrico. Habitaciones cómodas, baño compartido pero funcional! Buen servicio por parte del personal y muy amables.
2 étoiles pour le confort de la literie et le chat.
Pour le reste, à notre arrivée, personne pour nous ouvrir bien qu'il soit indiqué que le check in peut se faire à tout heure (nous sommes arrivées à 20h). Nous avons essayé de les contacter mais le numéro sur hotels.com n'existe pas et sur leur site internet, ce n'est pas le bon. Des touristes finissent pas nous ouvrir enfin, personne de l'hôtel n'est là et nous ne savons même pas qu'elle est notre chambre.
Une seule salle de bain/toilette pour 7 chambres + personnel qui est tout le temps sale. Clairement, pas suffisant. Poubelle toujours pleine et je ne vous parle pas de l'état des toilettes.
La seule interaction que nous ayons eu avec le personnel a été ''il faut payer'' et ''vous partez à quelle heure ?" sachant que c'était 1h avant le check out. En 3 jours, jamais un bonjour.
La cuisine ''commune'' est totalement utilisé par le personnel de 8h à 12h. Pas de place dans le frigo pour les clients de l'hôtel pour mettre la nourriture.
Les ''espaces communs'' servent à faire sécher les chiquales au soleil ainsi que les draps. Impossible donc d'en profiter.
C'est dommage car le lieux a un très bon potentiel mais malheureusement le service client n'est pas au rendez-vous ou tout simplement, la politesse.