Pleasant , very helpful staff . We had a lovely one night stay on the way between Rila Lakes and Sofia during the summer period . We were charmed by the interior design with a lovely wood work ( tables , chairs , fence , etc) of a recently deceased local artists .
Good location, great breakfast, miserable rude staff but you cant have everything!!!!
Gary
เข้าพัก 6 คืน, กุมภาพันธ์ 2020
4/10 แย่
Tachel, Surrey
22 ก.พ. 2020
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
The hotel was close to the slopes , it was clean and reception area was quite pleasing . We arrived at around 9 pm Friday night - we had paid for three nights half board but were told there was no food that night - eventually they said we could eat but charged us extra for the meal . The food was awful . I broke my leg during the stay and returned on crutches after 24 hrs in hospital - not a single member of staff asked what had happened or helped me . In fact one woman stepped round me sitting on the hotel steps with an utter look of disdain . We booked our skis through Expedia with another hotel and reception claimed to not know where that hotel was .... it was the Alpin - right on the slopes . We needed help to send images of my CT scan to the insurance company -they told us their computer was broken and couldn’t advise us where we might find one that worked . The service was the worst I have ever come across since travelling in China in 1989 .
Tachel
เข้าพัก 3 คืน, กุมภาพันธ์ 2020
8/10 ดี
ผู้เข้าพักจริง
19 ก.พ. 2020
ผู้เข้าพักจริง
เข้าพัก 3 คืน, กุมภาพันธ์ 2020
8/10 ดี
Sanya, london
เดินทางกับครอบครัว
16 ก.พ. 2020
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Good location and value for money. Food was really good. The thing I didn’t like was there was a smell of sewage almost everywhere and they didn’t have a kettle in the room. Still, for the money we paid, it was quite good
The hotel location is excellent. The room is very comfortable.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
8/10 ดี
ผู้เข้าพักจริง
เดินทางกับครอบครัว, เดินทางเป็นกลุ่ม
4 ก.พ. 2020
ชื่นชอบ: พนักงานและบริการ
My review is honest based on what i saw and experienced.
The hotel took our passports which i was not sure about and later found out they should only need a copy of it.
However aside from this the hotel was very cheap compared with the next best thing, you get what you pay for and for the money the hotel was good.