We enjoyed our stay at the Hyatt but I wasn’t excited about the extra fees you charge for early check in when I checked out hours earlier than your usual check out time.
The pool bar staff were very friendly and excited to greet guests and were enthusiastic in preparing your drinks.
Housekeeping rules were not laid out so it was confusing to come home to no towels and trash to find out the rooms are not kept daily. A trash can in the elevator area would have been helpful for guests could rid of their own trash but being told upon check in of your rules would have been a better way to relay this information.
Over all it was a comfortable stay and the staff were friendly.
Yes we would stay again Saipan def has a better hotel than Guam.
Thank you
Finding out only one pool is open from 8 Am to 8 Pm was a major killer, Since your website states the whole water park is open from 8 to 8. Two pools open at 9 Am then the rest of the park opens at 14:00 till 17:00. Then the deep end pool closes at 18:00 leaving only one pool aria. The rooms are only cleaned every other day. We also where not too keen on the glass inside of the ice cream, and your staff acting like it was such a major inconvinence when we asked for it to be taken away. Then act as if nothing is wrong when some one is having a medical emergancy and when asked what are the ingreadents in something state just whats on the menu. Your manager should have been out and appologizing ASAP not those who have no power to fix a proble.