"Hotel is nice. I had booked a superior room which from the pictures appears a lake view room. Upon arrival, I was given a Mountain View room which I complained but they said this what I paid for. Not sure misunderstanding or other things, but I was not happy with type of room and all the high dollars ..."

"Only one staff member out of the four we dealt with was helpfull. The rest were not interested in answering any of our question"

"Wonderful location in Annecy but in serious need of an upgrade. The pool and some parts of the hotel looked slightly better but really not meeting the mark of modern classic feel hotels. Balcony was a. Ice touch but was unfurnished which was odd and the in room tea/coffee options werent great either. ..."

"Great location"

"Yes"

"Parking is around the block. When I went to leave the parking it wouldn’t accept my ticket to pay. No worries one young staff member said she would walk over with me and call from ticket machine and clear it all up. I don’t speak French so she was a blessing to make things easy. Very friendly staff ..."