The service was disappointing, and we often felt unattended. Staff were generally unhelpful, rarely smiled and came across as quite blunt. Customer service needs significant improvement, with staff making guests feel more welcome and prioritising their needs.
The facilities are extremely poor, with very little to do to keep guests entertained. There is a lot of unused space that could be put to better use, and the surrounding construction work makes the views particularly disappointing. Overall, the place lacks atmosphere, activities and the level of service you would expect. There is plenty of room for improvement, particularly in terms of facilities, guest experience and staff attitude.
Notre séjour à l’hôtel Flow s’est très bien passé. La nourriture était vraiment délicieuse et variée. En plus du buffet, nous avions à disposition 4 restaurants, des bars ainsi qu’une glacerie.
J’ai vraiment apprécié passer du temps dans cet hôtel. Le personnel était très serviable et gentil. L’hôtel se situe dans un endroit très calme, loin du centre-ville (environ 35 minutes en taxi).
Toutes les 30 minutes, une navette est disponible pour se rendre à la plage, qui se trouve à même pas 10 minutes.
Je recommande cet hôtel 😊
Clean room well equipped, clean pools, food not replaced fast enough when empty so not a lot of choice if u weren't first in the resturant which was very busy.
We went valentines day which was decorated excellently, lots of teddy bears and plenty to see, show finished 11pm, also the vino.
Have stayed before and would again, as the price is reasonable.