Room rates are quite expensive , but everything is impressed
Jaroon
เข้าพัก 1 คืน, เมษายน 2023
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 17 เม.ย. 2023
Dear Jaroon,We sincerely appreciate your choosing Rusutsu Resort and sharing your feedback.We are glad to hear you were impressed by every experience during your stay with us.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Sincerely yours,Rusutsu Resort Hotel & Convention
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 29 ธ.ค. 2019
Dear our valued guest,
We sincerely thank you for choosing Rusutsu Resort.
We hope you had great winter experiences and enjoyed beautiful nature here, in Rusutsu.
We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.
Happy holidays, we hope the New Year 2020 brings many blessings and much love to you.
Warmest regards,
Rusutsu Resort Hotel & Convention
R 様このたびはルスツリゾートにご宿泊いただき誠にありがとうございます。また、高評価を頂戴し重ねて御礼申し上げます。今回は全日本ジュニアスキー技術選手権大会でのご利用とのこと、お疲れ様でございました。フロントスタッフの対応につきまして、お褒めの言葉を頂戴し誠にありがとうございます。スタッフ一同、大変嬉しく存じます。なお、ご指摘のお食事の件につきましては、いただいたご意見を関連部署、マネジメントチームにて共有し、今後の更なる改善のため参考とさせていただきます。今後もお客様のお声を第一に一生懸命改善に努めて参りますので、何卒変わらぬご愛顧を賜りますようお願い申し上げます。またのご来館を心よりお待ち申し上げております。ルスツリゾートホテル&コンベンション
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 12 มี.ค. 2024
Dear Aubrey,We sincerely appreciate your choosing Rusutsu Resort and your positive feedback.We hope you could enjoyed your holiday in Rusutsu where is one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
10/10 ดีเลิศ
KIN MING
8 มี.ค. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Friendly and helpful
KIN MING
เข้าพัก 6 คืน, มีนาคม 2024
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 12 มี.ค. 2024
Dear KIN MING,We sincerely appreciate your stay with us and your positive feedback. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 2 มี.ค. 2024
Dear Michael ,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.We hope you enjoyed your stay with us, one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
6/10 พอใช้
Agnes
เดินทางกับครอบครัว
4 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
There should be more fast food shops that open till 8pm
Agnes
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 2 มี.ค. 2024
Dear Agnes,We sincerely appreciate your stay with us, and a valued feedback this time.We will share your comment with our Fast Food Group and management team to provide better resort stay experiences.We look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
8/10 ดี
Chi Wang
30 ม.ค. 2024
Chi Wang
เข้าพัก 5 คืน, มกราคม 2024
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 24 มี.ค. 2024
Dear Chi Wang,We sincerely appreciate your choosing Rusutsu Resort and your positive feedback.We hope you could enjoyed your holiday in Rusutsu where is one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
Fantastic location and many options for dining after a day skiing, but the hotel feels a bit antiquated and in need of renovation.
Debora
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 28 ม.ค. 2024
Dear Debora,We sincerely appreciate your stay with us, and your valued feedback which we have shared with our management team to provide better quality of resort experience.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
Very well equipped ski resort.
Food are not bad, price is ok with the current exchange rate.
Staffs are generally friendly. But it doesn’t allow non ski school beginner to use the magic carpet close to north building. A little bit inconvenient.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 22 ม.ค. 2024
Dear Guest,We sincerely appreciate your stay with us and your positive feedback.However, we apologise for the inconvenience regarding the magic carpet. We have shared your valued comment with the related department to improve our service quality in future.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again possibly next season.Best regards,Rusutsu Resort Hotel & Convention
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 19 ม.ค. 2024
Dear Jennifer,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.We hope you could enjoyed winter experience here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 19 ม.ค. 2024
Dear Agnes,We sincerely appreciate your stay with us and your positive feedback. We hope you could enjoyed winter experience here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
No regrets.this is the pace ti be. Great place and easy to the slopes. Must stay here again
Wei-Kai Victor
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 19 ม.ค. 2024
Dear Victor,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your experience and positive feedback.We are glad to hear "great place and must stay here again".We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 19 ม.ค. 2024
Dear JONG IN,We sincerely appreciate your stay with us and your positive feedback.We hope you could enjoyed your holiday in Rusutsu where is one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 28 ม.ค. 2024
Dear Michael,We sincerely appreciate your stay with us and your positive feedback. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
Great place for family. Very limited eating places so please make your reservations ahead of time.
Allan
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 2 ม.ค. 2024
Dear Allan,We sincerely thank you for choosing Rusutsu Resort and appreciate taking your precious time to share your experience with us.We hope you could enjoyed staying with us and winter experiences, here in Rusutsu.Regarding restaurants, we apologise for the inconvenience caused because most places to eat are crowded especially during high season such as year-end/new year holiday.We will share your feedback with both the related department and our management team to improve it as much as possible.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Warmest regards,Rusutsu Resort Hotel & Convention
The rooms are old and amenities dated. Staff services were good.
jiaming
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 30 ธ.ค. 2023
Dear jiaming,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.We are glad to hear your positive comment about our staff.However, we sincerely apologise our rooms and amenities could not met your expectation. We will share your feedback with our management team to improve the service quality as much as possible in future.We look forward to welcoming you again in future.Have a happy new year !Rusutsu Resort Hotel & Convention
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 30 ธ.ค. 2023
Dear Jaeyeon,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.Hopefully, you had enjoyed staying with us and had a great winter experience here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Happy holidays!Rusutsu Resort Hotel & Convention
4/10 แย่
Brian
24 ธ.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Brian
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 30 ธ.ค. 2023
Dear Brian,We sincerely thank you for choosing Rusutsu Resort Hotel & Convention and appreciate for taking your precious time to share your experience with us. However, we are very regretful that your stay was not up to your expectation. If it is convenient for you, it would be grateful to tell us more details in order to improve guest experience and make our guests feel well. We continuously strive for higher quality of service as a resort hotel, and your valuable feedback will help making our hotel levels upswing. We are grateful for your support and do hope that we would welcome you back to our hotel in the future.Best regards,Rusutsu Resort Hotel & Convention
10/10 ดีเลิศ
Xiang
20 ธ.ค. 2023
Xiang
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 19 ม.ค. 2024
Dear Xiang,We sincerely appreciate your stay with us and your positive feedback. We hope you could enjoyed the early winter here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
Choose this hotel because the ski slope is just outside of the hotel. Third time staying in this hotel.
Most restaurants close early so need to plan your activities well.
Chai Gek
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 30 ธ.ค. 2023
Dear Chai Gek,We sincerely appreciate your returning to us, and taking your precious time to share your feedback.Regarding restaurant operation time, we sincerely apologise for the inconvenience. Especially during busy season, we recommend to visit restaurants earlier time during each restaurant's open hours.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Have a happy new year !Rusutsu Resort Hotel & Convention
8/10 ดี
Rong
12 ธ.ค. 2023
Rong
เข้าพัก 5 คืน, ธันวาคม 2023
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 2 ม.ค. 2024
Dear Rong,We sincerely thank you for choosing Rusutsu Resort Hotel & Convention and sharing your feedback.Hopefully, you had enjoyed staying with us and winter experiences here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Warmest regards,Rusutsu Resort Hotel & Convention
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 30 ธ.ค. 2023
Dear SHIH YI,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.Hopefully, you had enjoyed staying with us and had a great winter experience here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Have a happy new year !Rusutsu Resort Hotel & Convention
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 12 ต.ค. 2023
We sincerely appreciate your choosing Rusutsu Resort Hotel & Convention and giving us a high score.We hope you had enjoyed staying us and beautiful nature here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.
6/10 พอใช้
Nana
4 ต.ค. 2023
Nana
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 1 พ.ย. 2023
We sincerely appreciate your choosing Rusutsu Resort Hotel & Convention, and your evaluation.However, Please feel free to contact us so that we can continue to improve our hotel service products as an all-season resort, and we are definitely glad to have next chance to welcome you back in future.
10/10 ดีเลิศ
RYEHOON
4 ต.ค. 2023
RYEHOON
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 5 ต.ค. 2023
We sincerely appreciate your choosing Rusutsu Resort Hotel & Convention and giving us such a great score.We hope you could had a great time here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 5 ต.ค. 2023
We sincerely appreciate your choosing Rusutsu Resort Hotel & Convention and your valued evaluation.Hopefully, you could had enjoyed staying with us and the beautiful nature here, in Rusutsu during autumn season.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.
8/10 ดี
Kijoong
เดินทางเป็นกลุ่ม
4 ก.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Summertime most restaurants are closed.
Kijoong
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 28 ก.ย. 2023
Dear Kijoong,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.However, we apologise for the inconvenience regarding available restaurants. We will share your comments to Food and Beverage department for improvement in future.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.
10/10 ดีเลิศ
unibahn
31 ส.ค. 2023
unibahn
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 28 ก.ย. 2023
Dear unibahn,We sincerely appreciate your choosing Rusutsu Resort and giving us a high score.We hope you could enjoyed staying with us.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.
การตอบกลับจาก Rusutsu Resort Hotel & Convention วันที่ 25 มี.ค. 2023
Dear Liri,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.We are happy to hear you enjoyed "Rusutsu Onsen - Kotobuki" after skiing.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Warmest regards,Rusutsu Resort Hotel & Convention