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"Lovely room. All staff were welcoming and helpful"

"The room was excellent, bed was so comfortable that we slept in on our 1st night, leaving only 1 and a half hours to get ready for a wedding we were going to. The bathroom was lovely, a large shower with rainfall head. Very deep bath that we used on 2nd day. A great menu and restaurants to choose from. The bar was so welcoming with a great whiskey selection for myself and cocktail selection my partner loved. The staff were very friendly and attentive. Our stay Matfen Hall was excellent and I...

"Hotel was very clean. We didn’t use any facilities or any of the restaurants, but very convenient. Close to the metro centre too."

"Beautiful home cooked breakfast with high quality ingredients "

"The staff were amazing , especially the lady who looked after me at breakfast. Room was clean and tidy with everything you need to hand. Location is excellent, perfect for exploring the Northumberland coast."

"Got a lovely upgrade for a special occasion. Beautiful place. Lovely staff. Gorgeous decor. One minute walk to the castle. Loved it x"

"Lovely staff "

"Friendly staff, nice room, nice breakfast and good dinner options. "

"Relaxing hotel, we were lucky to have a room with a perfect view of the harbour, cozy and friendly bar. Breakfast was amazing good quality food. Highly recommended!"

"The staff are so helpful and polite. The internal decoration is quality. What's lovely is there's a reading room for those times when peace, quiet, good book and a cocktail can be enjoyed. Definitely a hotel to revisit many times "

"All staff were excellent, super friendly and helpful, I'd booked an attic room but seeing my husband on crutches they immediately swapped us into a first floor room which I think was an upgrade as it had a huge freestanding copper bath and Chesterfield sofa as well as a king (or maybe super king) sized bed. Despite the room not having been planned for use, everything was clean and fully stocked which was impressive. Bed extremely comfy, didn't want to leave! Breakfast being included was great,...

"Lovely hotel friendly staff and great food"

"Staff great and welcoming "

"Easy check-in, staff were friendly and informative on arrival and our beautiful room was ready at 3pm. "