This is an older property with things to watch out for like cracked/loose treads on stairs and odd wiring in rooms. The room was clean, the bed comfy and tv worked well. No hairdryer or iron and fridge dials broken. I give breakfast a “C-“. It is very conveniently located close to hospital & downtown and surprisingly quiet. For the price we weren’t complaining.
The lady at the front desk was so rude she hung up on me and the manager took up for her when I called to put in a complaint, and I asked for corporate number she said they are provown company which I know Days inn is a franchise all over, the bathroom door so dirty need painting the bath tub had stains in it, it was couple flies in the room, they need to do some remodeling of the rooms,
1/5 Stars – Disgusting Conditions and Unacceptable Customer Service
I booked a three-night stay at Days Inn in Wilson, NC, but checked out after just one night due to the unacceptable conditions.
I knowingly reserved a smoking room, but I didn't expect it to smell like someone had just finished smoking a cigar. The sheets, blankets, pillowcases, and even the desk chair were riddled with cigarette burns and holes. The ironing board was so filthy that using it would have risked ruining my clothes.
Even worse was the staff's response. When I complained, I was told, "You ordered a smoking room, you get smoking room bedding," followed by the unbelievable statement, "You booked a budget hotel, what did you expect?"
Apparently, this hotel's definition of "budget" includes filthy accommodations, damaged furnishings, and disrespectful customer service.
To top it off, I was required to pay for all three nights upfront, and when I checked out early, I was told management would have to approve my refund for the unused nights.
Affordable should NEVER mean unsanitary or unacceptable.
I've escalated my concerns to Wyndham Corporate and Expedia.
Save yourself the frustration and STAY SOMEWHERE ELSE!
The stay was decent. I will say that it would of been nice if the staff paid attention to the bottom of the toilet bowl as it had urine all over. There was a few bugs that came out at night but it was not overwhelming. Also, they charge a $50 refundable deposit upon check in - this is not listed directly when you book with Hotels.com so be aware that you will be paying $76+ plus an additional $50.
The girl at the front desk was rude. We got there after 11pm. The office was closed didn't know how to get our room until a person that was staying there answered our question. There is a phone on the side of the office in a red box that looks like a first aid box. She answered and took about 3 minutes to come to the door.