โรงแรมและที่พักร็อควิลล์

"Our experience was horrible from start to finish! It involved a serious room-security error, incorrect room assignments, unsanitary conditions, unusable bathroom fixtures, unfulfilled promises of repairs and housekeeping, and excessive pending charges. I travel regularly with my family and have been a Marriott Bonvoy member for more than 30 years. I have never experienced a hotel stay this troubling."

"We were unable to stay at the hotel. The man at the front desk informed us and two other groups of guests that we could not be accommodated because the computer system was down; he told us to leave and said the payments would be refunded. It was already 10 PM at the time. Reservations should not have been accepted under such circumstances. Although it was agreed that the payment would be refunded, the refund has not yet been processed. I request that this be handled as soon as possible."

"I booked an accessible room here based on the better rating most guests gave it. The room I got on check in was not an accessible room. It did not have grab bars or any accessible features in the bathroom for my 95 year old mother traveling with us. We actually didn't realize it until we were all ready to sleep and she called for help getting out of the bathroom. It had been a super long day at that point so we just decided to stay there and go to sleep. As a standard room, it was quiet and...

"It needs an upgrade but it was a safe, clean and quiet stay. So overall very good."

"Very convenient location!"

"Everything was excellent I would stay again."

"I liked bathroom size. Wasn’t on site very long. Room was good."

"the property is old and really showing its age. The kitchen package was missing some items and the pot was so old and scratched that we didnt use it."

"Well, the room was clean and the hotel was well appointed but I found the furniture extremely uncomfortable. The room had a terribly uncomfortable modular sectional, and that was what was also in the lobby. So it was hard to find a comfortable place to sit. The bed was fine though. They had only one person working the desk, the Starbucks and concierge services not to mention the food so he was spread pretty thin. Speaking of food, when I asked about it, I was told the kitchen staff person...