Search Hotels with Pool in Rochester

"Excellent stay."

"Great hotel"

"Room was nice and clean and fully stocked with towels."

"Our room had slime had stains on the floor, bed skirt, and shower curtain. There were also huge pieces of tape on the wall. It looked like the room had been used for a birthday party previously. When I went to inform the front desk about it because I didn’t want to be charged for someone else’s mess or lack of cleaning on the house keeper’s part, the employee was very rude. I didn’t ask for a change of room because it didn’t directly impact our stay and she so impolitely told the guest in front of me that they were booked up. The unprofessional front desk employee kept asking if there was anything else I wanted to complain about. I didn’t go to the desk to complain but to simply have documentation of the state of the room. Front lobby was very clean and modern but the rooms have not been updated in a few years to match the lobby. "

"Bedsheets had stains on it! Bed very uncomfortable! Security safe broken! Shower tub very unsafe and slippery! Terrible in closet space for hanging stuff! Elevator not working and water leak in building roofing! Too much smoking near front entrance of building! Food warm! ( We need a refund on this stay from Expedia or Embassy Suites)."

"No shampoo or soap. Tub has mold and rust. Room smells."

"The mattress was softer than it should be. When I checked in the staff was a bit surly. They put me in a room on the third floor with no elevator and I’m 65. I emailed in advance where I could get breakfast in the area and their recommendation made no sense and a Google search didn’t turn anything up. It’s a weird place and I don’t plan to return. "

"It said check in was till 12 but when I got there around like 9 I couldn’t check in get inside the building or nun so i didn’t go at all can I get ah refund for the 30$ I had to put down fa the room"

"The room was dirty. Dust, hair, crumbs along the walls. Sheets had holes in them. Smelled like an ashtray. Surfaces were smudged with film. I’ve never experienced a hotel like this before. The front reception person was great."