"Worst hotel stay ever! The hotel itself is nice and clean, every thing else was lacking to say the least. The line to check in was obnoxiously long every night. The game room was full of games that didn’t work and a snack bar that was closed. Bowling was closed. The outdoor bar was closed. The pub was out of most beers, lights for the kids drinks and the menu was very small. The food was fine but very overpriced. They had smores every night from 6-8, the night we went at 6:40 they were out of chocolate already. The pool was ice cold and on top of that they had the doors open on a very windy day. The cherry on top was we attempted to leave a day early because someone in our family has medical issues and the elevation wasn’t kind. I didn’t even ask for a refund. Just asked if we could get a partial credit for another holiday inn branded hotel back near phoenix. They said they couldn’t do anything it was a Hotels.com rule and they couldn’t change anything without them asking. After sitting on the phone and chat with hotels.com they said the hotel was refusing to issue any credit or refund. I went to the front desk and stood in line, I was laughed at when I asked again & then had to talk with a supervisor who was terrible. She lied and said she couldn’t remember if she talked with hotels.com. It was within the last 20 minutes. She lied again and said it was hotels.coms policy that they can’t change anything unless asked too. Sat on chat again and nothing happened."