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"Great place"

"Kamer was proper"

"great stay and decent price!"

"Refrigerator in room did not work. Elevator was not working"

"The AC worked well and there was a dehumidifier in the room which was nice. The rooms weren’t well maintained and definitely needed updating, especially in the bathrooms. The bed linens were clean, the service was good, it just needs updating. Not sure I’d stay there again until changes were made."

"Housekeeping was only every other day, they were very stingy in providing cups, tissue etc."

"Good location, clean, comfortable room and great staff."

"Room was nice and clean, beds were comfortable."

"The stay would have been better if the air conditioning unit wasn’t so loud. It made sleeping very difficult."

"Solid hotel. Friendly helpful staff from check-in to restaurant staff. Highly recommend if in Springfield."

"The staff was friendly, the rooms look to be recently updated. Ours was clean and the beds were comfy. Beyond that, everything is very basic (small towels, no tissues in the room, no storage space, etc). My biggest "complaint" was that although we were in a no smoking room on a no smoking floor our room smelled like smoke every night we walked in (and weed at least once). While getting ready in the AM the smell of smoke was often coming in through a vent in the bathroom. If you are very...

"This comment may not be true about all the rooms. Our room was outside of the main building (lavender room). The room had an old stained carpet that was not vacuumed at all during the time we were there. We know this because there were several dried leaves on the carpet from the day we arrived to the day we left. If you stay at the hotel for longer than a day, they do not clean the room unless it’s requested. We did request and they made the bed and put fresh towels but did not vacuum the...

"Wonderful staff, great room, a totally great place to stay."

"The fact that the elevator was not working and after driving six hours and getting in at midnight then having to haul all the luggage up three flights of stairs it was not pleasant. The only thing the front desk person said was the manager did not want to pay a service call all weekend so it was not working did not help at all"

"Everything was good"

"Good breakfast and plenty of parking."

"Clean room"

"Staff was very helpful. They answered questions, held my bags after checkout, scheduled and provided ride to train depot. Room was good. Food was very good at onsite restaurants (Lindsay's served breakfast and the pub and grill served lunch and dinner). One elevator was out of service and could have come in handy since the place was crowded."

"We had no housekeeping for the last day of our stay which was last Sunday. We had to go downstairs to get our wine open and come back up no wine opener. We ran out of tissue what else? Oh our keys stopped working for two days. I had to get them recharged and we had expected to have breakfast you know complementary breakfast like the Hilton and other hotels I’m really shocked and amazed so my mother and I am at 80 six-year-old Mom and I who flew in from New York were not impressed. "

"The hotel is far too expensive for what you'll find. The whole hotel smells bad, the carpets are filthy, the bed smelled bad too, and the breakfast was awful—you can't even call it breakfast, just cold boiled eggs. If you're looking for a clean place, don't go to this hotel."