Search Hotels Near Riverside Park, Grand Haven

"The hotel itself is fine, especially for the price. We had a major issue with the front desk staff. My son and I were attempting to purchase an ice cream from a freezer in the lobby. The desk clerk accused my son of stealing an ice cream and placing it in the pocket of his swim trunks. It was absurd. It did not happen. But he insisted and even made my son turn his pockets inside out in the middle of the lobby with others around. It was completely false, baseless, and humiliating. I was furious but just kept my cool and paid for our two $3 ice cream bars and left. My 11-year-old son was upset and embarrassed. I have no idea what the young man was thinking. He seemed a bit awkward during the check in process, but I didn't think much of it. But the ice cream episode was totally unacceptable. It's unfortunate because it totally tainted a good weekend for our family and an otherwise pleasant experience."

"Great stay, clean room, helpful staff"

"The staff is awesome but unfortunately that is the only positive thing I can say about this hotel. The first room we were given smelled horrible!!! We had to request another room. The 2nd room we were given was much better but was considered an “upgrade” according to the front desk. The beds are very comfortable but the hotel itself is extremely run down and dingy. We will not stay here again."

"Cindy at the front desk was extremely kind. Looked like they were doing remodeling so the lobby area was a bit under constructuon and you could hear some work being done during the day. I didn't check out the free breakfast or any of the amenities but the room was nice and I enjoyed my one night stay. Great location close to my daughter's apartment"

"No smoking allowed on balconies...$500 fine! Restaurant was "being renovated" but we're serving food in a conference room, classy"