Dear Maria AlexandraYour opinion is very important to us. We were very pleased to hear that you enjoyed the time you spent with us. We look forward to seeing you again soon, here or at another Portobay hotel.Gustavo Zanotta – Rooms Division Manager

Dear LauraAll the best!Thank you for your choice and for sharing your PortoBay experience with us.Gustavo Zanotta – Rooms Division Manager

Dear AhmedWe were very grateful for your feedback and for choosing the PortoBay group. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you,Gustavo Zanotta – Rooms Division Manager

Dear SorayaThank you for your comments. We are very sorry that your stay did not match your expectations.We were analyzing your reservation, and in fact, you should have received as an Expedia VIP member another free drink (caipirinha) by the pool. We will brief the reception about the need of handling the caipirinha voucher upon check in. Another benefit you have as a Expedia VIP is a discount of BRL 50 on massage service. This information you have written in your reservations confirmation mail send through your online travel agent.About your reservation which was done for 2 people in a deluxe panoramic room, category which is good for max 2 people. As you showed up in total 3 people we had the need of changing you to another category, which we exceptionally put an extrabed for the 3rd person, what is not ideal, but was the only option in a fully booked hotel but, due to the situation, the only option.Wishing you all the best.

Dear Raul,Thank you very much for choosing the PortoBay Rio hotel for your stay Rio de Janeiro. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us.We look forward to having you back again!Yours faithfully,Gustavo Zanotta – Rooms Division Manager

Dear Elhajj,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Regards, Gustavo Zanotta – Rooms Division Manager

Dear Irene,We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Best regards,Gustavo Zanotta – Rooms Division Manager

Dear Stanley,thank you for choosing PortoBay Rio de Janeiro.We apreciate the time to give us a feedback.Kind Regards,Gustavo Zanotta - Rooms Division Manager

Dear Susan,Your opinion is very important to us. We were very pleased to hear that you enjoyed the time you spent with us. We look forward to seeing you again soon, here or at another Portobay hotel.Kind Regards,Gustavo Zanotta - Rooms Division Manager

Estimado Bernardo,Muchas gracias por su preferencia y por compartir con nosotros su experiencia PortoBay.¡Un placer!Cordialmente,Gustavo Zanotta - Gerente de Hospedagem

Dear JoelAll the best!Thank you for your choice and for sharing your PortoBay experience with us.Gustavo Zanotta – Rooms Division Manager

Dear Hiroki,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Regards, Gustavo Zanotta – Rooms Division Manager

Dear Joel,Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time.We hope to enjoy your company soon at a PortoBay hotel.Best regards,Gustavo Zanotta – Rooms Division Manager

Dear Alexandra,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Regards, Gustavo Zanotta – Rooms Division Manager

Dear Damon,Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests, and we would like to know more about your stay with us. This will help us to improve our standards.Hope to hear from you.Kind Regards,Gustavo Zanotta - Rooms Division Manager

Dear Allan,thank you for choosing PortoBay and for the feedback.We are very flexible for early check in and late check, but sometimes we are fullybooked and we have to respect the time for next guests.Thank you again for he review, and we hope to see you again.Best Regards,Gustavo Zanotta - Rooms Division Manager

Dear Dominik,thank you for choosing PortoBay Rio de Janeiro. We are glad that you enjoyed the days with us.Best Regards,Gustavo Zanotta - Rooms Division Manager

Estimado huésped,Agradecemos su feedback. No hay nada que nos guste más que cumplir las expectativas de nuestros huéspedes.Esperamos volver a contar con su compañía pronto en un hotel PortoBay.Saludos cordiales,Gustavo Zanotta – Gerente de Hospedagem

Dear Gail,thank you for choosing PortoBay Rio de Janeiro.We were very pleased to read your message about our hotel and team. Your comments are very valuable for us.We look forward to having you back again!Yours faithfully,Gustavo Zanotta – Rooms Division Manager

Dear Sydney,thank you for choosing PortoBay Rio. We are glad that you enjoyed your days with us.Best Regards,Gustavo Zanotta - Rooms Division Manager

Dear Kevin,thank you for the feedback, and for choosing PortoBay Rio.Best Regards,Gustavo Zanotta - Rooms Division Manager

Dear Kirel,Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time.We hope to enjoy your company soon at a PortoBay hotel.Best regards,Gustavo Zanotta – Rooms Division Manager

Dear Leticia,Thank you for your comments and we hope to be able to see you again in the near future.Regards,Gustavo Zanotta – Rooms Division Manager

Dear Tajmel,Thank you very much for your comments. Nothing makes us happier than meeting the expectations of our guests. See you soon at a PortoBay hotel,Gustavo Zanotta – Rooms Division Manager

Thank you for your comment and we hope to be able to see you again in the near future.Regards,Gustavo Zanotta – Rooms Division Manager

Dear Elian,Thank you for your comment and we hope to be able to see you again in the near future.Regards,Gustavo Zanotta – Rooms Division Manager

Dear Brian,thank you for the feedabck, and for choosing PortoBay Rio.We are glad that you enjoyed your stay with us.Best Regards,Gustavo Zanotta - Rooms Division Manager

Dear Gladys,Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time.We hope to enjoy your company soon at a PortoBay hotel.Best regards,Gustavo Zanotta – Rooms Division Manager

Dear Stephen,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Regards, Gustavo Zanotta – Rooms Division Manager

Thomas,wir möchten uns auf diesem Wege für Ihren Kommentar bedanken und Es tut uns sehr leid, dass wir Ihren Erwartungen nicht entsprechen konnten, und werden das von Ihnen Erlebte zur Verbesserung unserer Dienstleistungen nutzen. Unser wichtigstes Anliegen ist nämlich, die vollkommene Zufriedenheit unserer Gäste zu gewährleisten. Deshalb hoffen wir auch, Sie schon bald wieder in diesem oder einem anderen Hotel der PortoBay-Gruppe willkommen zu heißen.Vielen DankGustavo Zanotta - Hospitality Manager

Dear Ivory,Thank you very much for choosing the PortoBay Rio hotel for your stay Rio de Janeiro. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us.We look forward to having you back again!Yours faithfully,Gustavo Zanotta – Rooms Division Manager

Dear Shaleader,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Regards, Gustavo Zanotta – Rooms Division Manager

Dear William,We were very grateful for your feedback and for choosing the PortoBay group. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you,Gustavo Zanotta – Rooms Division Manager

bonjour,Merci pour les commentaires.Sincèrement,Gustavo Zanotta - Hospitality Manager

Prezada Mariela,obrigado por escolher o PortoBay Rio de Janeiro.Ficamos felizes que tenha gostado de ter passado seus dias conosco.Até uma próxima!Cordialmente,Gustavo Zanotta - Gerente de Hospedagem

Estimada Eliana,somos muito agradecidos pela sua avaliação e principalmente por ter escolhido o PortoBay Rio para passar os seus dias.Conte conosco em sua visita futura ao Rio de Janeiro.Atenciosamente,Gustavo Zanotta - Gerente de Hospedagem

Prezada Annalyra,É com enorme gosto que lemos as suas palavras de apreço. Obrigado por partilhar aqui a sua experiência. Ficamos genuinamente felizes por ter aproveitado ao máximo as suas férias.Até breve!Gustavo Zanotta – Gerente de Hospedagem

Dear Ramos,We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Best regards,Gustavo Zanotta – Rooms Division Manager

Bom dia,obrigado pela escolha do PortoBay Rio e pelo feedback.Cordialmente,Gustavo Zanotta - Gerente de Hospedagem

vielen Dank für Ihre Bewertung und Kommentare. Es war eine große Freude, Sie im PortoBay Rio willkommen zu heißen. Wir sind sehr erfreut darüber zu erfahren, dass Sie einen angenehmen Aufenthalt in unserem Hotel hatten.Wir freuen uns schon darauf, Sie bei ihrem nächsten Besuch in Rio de Janeiro willkommen zu heißen.Mit freundlichen GrüßenGustavo Zanotta – Rooms Division Manager

Prezada Michaella,obrigado pela avaliação.Atenciosamente,Gustavo Zanotta - Gerente de Hospedagem

Dear Emil,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Regards, Gustavo Zanotta – Rooms Division Manager

Prezado Joao H,muito obrigado pela avaliação positiva e pela escolha do PortoBay Rio de Janeiro.Cordialmente,Gustavo Zanotta- Gerente de Hospedagem

Agradecemos o seu testemunho. Nada nos deixa mais felizes do que corresponder às expectativas dos nossos hóspedes. Tomamos boa nota das suas indicações e tudo faremos para receber-vos cada vez melhor.Esperamos voltar a contar com a sua companhia em breve num hotel PortoBay.Atenciosamente,Gustavo Zanotta - Gerente de Hospedagem

Gostaríamos de agradecer o tempo despendido a dar-nos a sua opinião sobre a sua experiência no nosso hotel. É com grande satisfação que tomamos conhecimento de que teve uma estada agradável na nossa companhia. Esperamos poder voltar a receber-los novamente.Os melhores cumprimentos,Gustavo Zanotta – Gerente de Hospedagem

We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Best regards,Gustavo Zanotta – Rooms Division Manager

Thank you for choosing PortoBay Rio.We are glad that you enjoyed your stay with us.Best RegardsGustavo Zanotta - Hospitality Manager

Thank you for choosing PortobAy Rio.We are glad that you enjoyed your time with us.Best Regards,Gustavo Zanotta - Rooms Division Manager