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"poor breakfast arrangements"

"Me & my family stayed here to visit the water park and we had the most horrible experience. We arrived late for check in & was tired so we decided to pickup food & snacks for the kids from the hotel lobby. We placed the items in the refrigerator & woke up the next morning to find food it spoiled and ice cream all melted because the refrigerator wasn’t working. The room was extremely hot , we kept waking up sweating throughout the night.We contacted receptionist told her the situation & she said...

"Only had our room cleaned once in during a 5 night stay. Staff purposely placed a Do Not Disturb card on the door to acoid"

"Brand new- Frint desk went above and beyond to accommodate us"

"The listing does not say you share the property with strangers. I had my kids with me and I could not sleep there because i dont let my kids sleep around strangers. I own my own home I wouldn't have booked the location to let them have a night out if I would have known we would be sharing the house with multiple seperate guest."

"Location & breakfast"

"The property is nice. A few things are starting to age and need a little maintenance, but still a very nice place. Only disappointment this time we stayed here was that none of the staff seemed like they wanted to be there. No one was particularly rude, but no one had a smile and every interaction was right on the verge of a bit sharp in the way they spoke to us. We also ordered food from the bar for happy hour and it never showed up after about 50 minutes and we were heading to dinner...

"Had a great experience! From the room to the staff everything was better than expected. Will definitely recommend."

"The staff was excellent. The hotel was clean but the ac in our room gave off a slight smell of mold. The ac was set at 78 and it was raining in Houston, so one can expect the room to be initially damp. However, all through the night I was coughing. At a minimum, the ac needs to be cleaned and the filter exchanged."

"I love this place. Excellent customer service clean beautiful"

"This property had issues. Elevators took forever and made so much banging noise; the water in my room would not get hot until maintenance came; the air condition was not steady—air was colder at 77 than it was at 69. This is my last stay at a Sonesta"

"Nice place "

"Building and room need some renovations special the carpet. However they keep thing neat and clean."

"Thank you"

"Safe, very well maintained and a eonderful staff! Would stay here again."

"Clean room, great breakfast and friendly staff."

"Excellent property near galleria"