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Tru By Hilton Richmond Northwest

2.5 star property

Choose dates to view prices

Tru By Hilton Richmond Northwest provides amenities, such as a free breakfast buffet and a 24-hour gym. Stay connected with free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is ฿3,307
฿3,845 total
includes taxes & fees
31 May - 1 Jun

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay

We should mention

The seasonal pool will be open from 25 May to 07 September

Frequently asked questions

Does Tru By Hilton Richmond Northwest have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Tru By Hilton Richmond Northwest?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Tru By Hilton Richmond Northwest on 31 May 2026 start from ฿3,307, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Tru By Hilton Richmond Northwest pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Tru By Hilton Richmond Northwest?

Self-parking is free at this property.

What time is check-in at Tru By Hilton Richmond Northwest?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Tru By Hilton Richmond Northwest?

Checkout is at 11:00 AM.

Where is Tru By Hilton Richmond Northwest located?

Situated in Richmond, this hotel is 2.9 mi (4.6 km) from Bowlero West End and within 6 miles (10 km) of Short Pump Town Center and Regency Square Mall. Henrico Doctors' Hospital and Cobblestones Park are also within 6 miles (10 km).

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Reviews

Reviews

8.0

Very good

9.2

Cleanliness

8.6

Amenities

8.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 16 out of 32 reviews
Rating 8 - Good. 7 out of 32 reviews
Rating 6 - Okay. 4 out of 32 reviews
Rating 4 - Poor. 0 out of 32 reviews
Rating 2 - Terrible. 5 out of 32 reviews

Reviews

Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and nice! Had a great stay
Stayed 1 night in May 2026
Verified

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Fairly new, very clean. Double bed rooms seemed fairly small but it functioned well enough. Appreciated the convenient location, too.
Stayed 1 night in May 2026
Verified

10/10 Excellent

August

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ralphann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was amazing! She understood the logistics of how to place guests. Children and pets in designated rooms and having people traveling solo or couples on the upper level!!!! I usually have to request this but this 20 plus year hospitality veteran knew this! I was extremely impressed!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast, restocking is not done. If you don’t arrive before 8am you will not find many items
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Lara

Disliked: Staff & service
No housekeeping in three day stay. Elevator broken. Two fire alarms. One at 5:15 am. Night staff clueless. Charged us twice and gave us wrong room and said they couldn't do anything about it. Overall, terrible stay. Find somewhere else.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Raymond

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
For a new hotel we had no hot water. Room was nice Breakfast was poor. The hostess seemed annoyed when asked about simple things like can we have some milk. Or can you get the pancake maker working. We usually have breads or muffins but not here. Although she seemed happy about getting food for herself to eat. When I or others asked the front desk person to help we thought she was talking to us but she was on her phone talking through her airpods She was on her phone all the time. Check in took long because all the staff were in the room on the left. Won’t stay here again. Thanks
Stayed 1 night in May 2026
Verified

2/10 Terrible

Noah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Elevator broken. Charged twice.Two false alarm fire drills during a three day stay. No housekeeping. Night-time staff was clueless. Food on second day was sparse and still frozen. Second room for kids was completely wrong and they didn't fix it when we asked. Overall, worst stay I've ever had in a hotel.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Seems like a new hotel with a few things to work out. Very clean.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing to improve. Better snacks
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Isaias

Stayed 1 night in Apr 2026
Verified

8/10 Good

Wendell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alisha

Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Sarah

Stayed 1 night in Apr 2026
Verified

6/10 Okay

Luis

Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dustin

Stayed 2 nights in Mar 2026