This motel was just a place to lay your head. Staff were not very helpful and property around was not very desirable.very noisy above us and tv lost signal quite a few times. Went to get water for my athlete and didnt work so went yo buy from vending machine took my money and did not give me the water. Went to front desk and told staff she was on phone told me to get change back told her i tried and she said try again went back tried again didnt work she finally gave me my money back. Breakfast was not desirable at all
Colleen
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 25 มี.ค. 2024
Hello Colleen, Thank you for taking the time to review our hotel.I am so sorry to hear about the shortcomings during your stay.We are a 2 star property with limited services. Our goal is to offer a clean and comfortable room at a very competitive price. We are aware that, when the hotel is at a high occupancy, there could be some noise reflections on the first floor, this is due to a structural issue. Our property owners are looking into this, hopefully, they will find a solution in the near future.Hope you will give us another opportunity to serve you better.Sincerely, Gregory Wickramasinghe
Dear Kristin,We are so sorry that our accommodations failed to meet your expectations. What you have shared does not meet the high-quality standards we adhere to, and we will share your concerns with the respective teams so improvements can be made. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Thank you for reaching out, and we hope you consider staying with us again in the future for a better visit.
For a budget friendly hotel I was impress with the rooms. They were clean and well appointed. The breakfast and seating space in the lobby is very limited.
Our overall experience is excellent" can be elaborated further as follows: We have had a consistently positive experience with no major issues or concerns. The staff has been courteous, professional, and helpful throughout, making the entire experience seamless and enjoyable. Overall, we are extremely satisfied with the experience and would highly recommend it to others.