8/10 ดี
Christine
เดินทางกับครอบครัว, เดินทางกับคู่รัก
15 ส.ค. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
A truly magical anniversary escape!
From the moment we arrived, we were completely captivated by the picturesque setting of this hotel. It’s a true hidden gem, nestled in a landscape that felt like something out of a fairytale. The hotel itself is a work of art, with a stunning bohemian theme that is executed flawlessly in every detail, from the decor to the lush, vibrant gardens.
However, our initial experience hit a small snag when we entered our room to find an unpleasant smell. We were celebrating our wedding anniversary, and it was a bit disappointing. But this is where the hotel’s exceptional service truly shone.
We spoke with the manager, Christine, who immediately got in touch with Elpiola from Guest Relations. Elpiola was an absolute star! She not only listened to our concerns but also went above and beyond by upgrading us to a room with a jacuzzi. It was a game-changer and completely turned our experience around.
To our surprise, the thoughtfulness didn't stop there. As it was our anniversary, Elpiola graciously offered us a complimentary spa package. The massages were incredible—they were so thorough and relaxing that we felt completely at ease and even ended up canceling our afternoon sightseeing boat excursion just to savor the moment.
This hotel and its wonderful staff, especially Elpiola and Christine, made our anniversary unforgettable.
We can't wait to come back!
Christine
เข้าพัก 5 คืน, สิงหาคม 2025
