Accor Hotels hotels in Represa

"No the internet wasn't fast and it was hard to connect Honestly there's terrible customer service. I asked for extra blankets and was told that the laundry was closed. I had to plead with them to get a extra blanket. When I asked for my room to be serviced I was told that I needed to ask as early as 11am if I wanted service but that they'd make an exception this time. I was told that I was getting a newly remodeled room. The room had stuff broken inside and burn marks on the window blinds. When they came to service the room they didn't want to dump the trash and put a new bag in the waste baskets, they tried to hand me the trash bags to change the waste baskets myself. I told them that I was having problems connecting my computer to the internet, and they wanted me to bring my computer to the front desk. Then they sent maintenance by the next day to ask about my television. Thumbs down"

"Check in was easy. Rooms were dated and the beds were not comfortable. Our room was on the side were the freeway was so it was loud."

"The front staff was very helpful & went above and beyond. "

"The Staff was very friendly and helpful. Our room was very nice and the bed was really comfortable. Will definitely stay again."

"Hotel was nice. Staff was pleasant clean room would’ve had five stars but charging $20 for parking in an open parking lot seems a little ridiculous."

"Very comfortable and convenient to different places "

"Good"

"Upon driving up to property. I normally drive around to see any other entrances to get into the hotel because the front parking is packed. Only one entrance at this location. This is my second stay with this hotel but different location. Property doesn’t have balconies which is a plus. Nice that the property had us sign a form detailing our car if anything did happen. The Folsom location didn’t offer that. This hotel seemed popular, seen many people here. Entering the room it was outdated but wasn’t bothering me. Kitchen wasn’t filled with all amenities needed as the Folsom location. The bathroom sink was leaking. If putting toilet paper in toilet it won’t properly flush so had to throw in garbage instead. Lighting was very minimal. And if a room states 5 can be occupied but only have 2 chairs? That’s not fair. Vents were dusty as well as the pictures and bed frame. Found a suspicious candy stuck on the wall. The shower tub floor made noise while stepping on it. The shower head was not clean the shower caddy holding the liquid was not clean. It doesn’t make sense that the hand soap dispenser is right above the electrical outlet. The worst part is the bed! Hard, made noise and uncomfortable. Will not be making a reservation here again."

"Great hotel, the bed was fairly comfortable, even though it was a little too soft for my liking. "