2/10 แย่มาก
Diana
17 ส.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
I previously stayed at this hotel so I booked again for the last week before back to school. I booked two rooms for my large family. I checked in and received the room keys. As soon as we walked in the first room, we immediately knew something was off. The room smelled horribly and when we looked around we saw mold all over the walls and ceiling. It was a lot and very noticeable. Not sure how the property could have let the room get booked. This level of mold is from constant neglect. I was supposed to be in this room with my two babies. I went to the front desk to show them pictures of all the mold. There were no rooms available. I requested a refund of the room. My family then had to share the remaining room. We were crowded but what could we do. One of the bed options was a sofa bed. We pulled it out and the mattress also had mold. At this point, this is just getting absurd. The mattress and the frame was covered in mold. We requested a new mattress and luckily we got one but it still felt ick to be in that room. Expedia has been amazing throughout but I can’t see myself going to this hotel again.
Diana
เข้าพัก 3 คืน, สิงหาคม 2025
