Search Hotels Near Regal Deer Park, Deer Park

"Very poor customer service and staff management."

"Overall hotel is ok for like a one night stay. Ok for short stay for couples and families with small children. While checking in they were changing shifts and the greeting was super awkward as I was attempting to check in. One front desk staff took my card and license, then just handed it off to someone else without finishing the check in process they started. I have stayed at alot of hotels and own timshares etc, and I understand customer service and the lack of it. Customer Is Always First Priority. Then the other staff member that checked me in signed me up for rewards account without asking. Will keep it... but it would have been good if they explained what came with the enrollment and allowed me to choose if I wanted to enroll or not. Lots of random cranking noises made it impossible to fall asleep at first. Then that randomly stopped. Thin walls so can hear the sound of every other room door opening and slamming shut. Room costed $142 for one night but we paid $150 for hotel fees which is more than what the room cost. That doesn't make sense for this hotel at all. Would make sense if the fee was only $100 or even $50. Otherwise stay was ok."

"The room was clean. The bed was comfortable. The bathroom was updated and clean however, the shower spray was sparse and light and not adjustable The breakfast room being part of the lobby is very odd and not very practical. The front desk is only about 6 feet from a table where you’re eating. People are walking by you with their suitcases and the doors are continuously opening and allowing cold air to blow in. Breakfast was not enjoyable."

"Parking was easy. Only stayed one night and staff was very accommodating "