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"The staff was exceptionally helpful, but Heather was absolutely awesome. If you ever want to teach your employees great customer service skills then Heather would be the perfect example for others to follow. Thank you, Heather for all your help and kindness."

"I accuse left my pillow case there and called back the next day after u checked out and they said they threw them away! The attitude was horrible and even hung up on me! I’d never go back to that hotel again!"

"The staff was friendly and attentive. Room 318 was clean and spacious. The 3 for $10 IPAs on tap to drink while my kids enjoyed the pool was nice! Breakfast was good. We enjoyed our stay and will likely return again when we are in the area. "

"Friendly and attentive staff. Angel was phenomenal when I asked questions about the neighborhood and the Downtown Redlands restaurants. The hotel room and hallways are squeaky clean, too. "

"The location was great, right in the middle of everything. All the places that we wanted to go were within 5-10 minutes. The staff was very helpful and prompt to questions we had. We would definitely stay here again!"

"They gave me the wrong room key and I walked into two ladies watching TV when I arrived already tired as hell. Once that was done and I got a new room key it expired after one night cause they didn’t put in the correct amount of time I was staying. WiFi was pretty bad and this is coming from a person who rarely used their phone on vacation so that can be improved as well."