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Sheraton Reserva do Paiva

4.0 star property
Travelers find a perfect coastal retreat with delicious dining options, rejuvenating spa services, and poolside recreation at this beachfront haven

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Sheraton Reserva do Paiva offers a luxury escape near Itapuama Beach. Enjoy meals at three restaurants and rejuvenating treatments at Shine Spa. Free in-room WiFi is provided, and outdoor enthusiasts can appreciate the volleyball courts and mini golf facilities.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

About the area

Map
Avenida A Nº 4, Quadra F1 - Lote 4A3, Praia do Paiva, Cabo de Santo Agostinho, PE, 51020-350

Getting around

  • Angelo de Sousa Station
    12 min drive
  • Cajueiro Seco Station
    32 min drive
  • Recife (REC-Guararapes Intl.)
    42 min drive

About this property

Sheraton Reserva do Paiva

Upscale family-friendly hotel near Itapuama Beach
Located close to Pedra do Xareu Beach, Sheraton Reserva do Paiva provides 2 poolside bars, a terrace and mini golf. Indulge in some rest and relaxation at Shine Spa for Sheraton™, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Enjoy the health club, as well as activities such as volleyball. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and smoke-free property
  • Luggage storage, a ballroom and free newspapers
  • Concierge services, multilingual staff and a lift
Room features
All 298 individually furnished rooms include comforts such as 24-hour room service and laptop-compatible safes, as well as amenities such as free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with baths or showers and free toiletries
  • 42-inch LED TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Free in-room WiFi is limited to 30 minutes per day
  • Available in some public areas: WiFi (BRL 20 per day); wired internet (surcharge)

Parking and transport

  • Valet parking on site (BRL 15 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; BRL 39 per person
  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Mini golf
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (29,052 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 7 floors
  • Ballroom
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BRL 105 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 18 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BRL 205.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately BRL 39 per person
  • Fee for wireless Internet in public areas: BRL 20 per day (rates may vary)
  • Fee for wired Internet in public areas: BRL 20 per day (rates may vary)
  • Valet parking fee: BRL 15 per day
  • Pet fee: BRL 105 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 205.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi is limited to 30 minutes per day

Property is also known as

Sheraton Reserva Paiva Hotel Cabo De Santo Agostinho
Sheraton Reserva Paiva Hotel
Sheraton Reserva Paiva Cabo De Santo Agostinho
Sheraton Reserva Paiva
Sheraton Reserva do Paiva Hotel
Sheraton Reserva do Paiva Hotel Recife
Sheraton Reserva do Paiva Cabo de Santo Agostinho
Sheraton Reserva do Paiva Hotel Cabo de Santo Agostinho

Frequently asked questions

Does Sheraton Reserva do Paiva have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Sheraton Reserva do Paiva pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 18 kg per pet. There's a fee of BRL 105 per pet, per day. Service animals are exempt from fees.

How much is parking at Sheraton Reserva do Paiva?

Valet parking is available for BRL 15 per day.

What time is check-in at Sheraton Reserva do Paiva?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton Reserva do Paiva?

Checkout is at noon.

Where is Sheraton Reserva do Paiva located?

Located by the ocean, this family-friendly hotel is within 9 mi (15 km) of Itapuama Beach, Pedra do Xareu Beach and Calhetas Beach. Ricardo Brennand Institute is 20.2 mi (32.6 km) away.

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Reviews

Sheraton Reserva do Paiva Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Location

8.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 289 out of 462 reviews
Rating 8 - Good. 121 out of 462 reviews
Rating 6 - Okay. 38 out of 462 reviews
Rating 4 - Poor. 7 out of 462 reviews
Rating 2 - Terrible. 7 out of 462 reviews

Reviews

Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estabelecimento muito bom, melhor cama que já dormi.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel com uma vista fantástica

Muito bom a localização, limpeza, café da manhã excelente, funcionários educadíssimo, e uma boa estrutura de laser.
Stayed 4 nights in Mar 2020
Verified

2/10 Terrible

Anelise

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Péssima!

Foi a pior experiência em hotéis que já tivemos na vida. Atendentes desorganizados, mal educados, desorientados, demorados. Pedimos um saca rolha no quarto e nunca foi entregue. Não faziam reposição dos alimentos no café da manhã. No beach club, demorava mais de 1hora para nos atender. Não voltaremos nunca mais e não indico a ninguem. Foge totalmente dos padrões de outros hotéis da rede Sheraton que já nos hospedamos!
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Maria Helena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Regular

Funcionários muito gentis, café da manhã bom com bastante variedade. O cardápio do restaurante e do espaço da piscina externa deveria ter mais opções de petiscos e pratos com frutos do mar. A manutenção do hotel deixa a desejar, tivemos que trocar de quarto duas vezes. O sistema de ar condicionado dos quartos não está funcionando bem, não se consegue baixar a temperatura. Nesse tempo de forte calor fica bem complicado.
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Um pouco frustrante

O hotel é maravilhoso, estrutura fantástica! Porém está muito mal cuidado, os jardins abandonados. O Beach Club é lindo, porém pela falta de cuidado não está agradável, tampouco a piscina do hotel. O café foi servido no centro de convenções, em mesas enormes, ao estilo "bandejão", onde não tinhamos privacidade para desfrutar do momento, pois as mesas eram compartilhadas, além do ambiente ser bem impessoal, diferente do restaurante do hotel que torna o momento mais agradável. Fomos acomodados em uma suíte adaptada para cadeirante, sem box no banheiro. Chegamos ao hotel as 14:40 e nosso check in não foi liberado, somente após as 15hrs como previsto na reserva, mas não vejo dificuldades em liberar um apt 15 min antes para satisfazer um hospede que pagou 700 reais em uma diária.
Stayed 1 night in Feb 2020
Verified

6/10 Okay

ERLAN

Liked: Cleanliness
Campo de Golf totalmente diferente das imagens divulgadas, mal cuidado. Preço de buffets e bar muito caro. Vidro da janela do quarto sujo.
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Luiz H X

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Decepção, não voltaria

Experiência no clube do hotel foi horrível, necessita de muita manutenção e de pessoal mais capacitado. O hotel não parecia ser quatro estrelas, o café da manhã era um verdadeiro bandejao!
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, private beach access, very friendly staff, excellent breakfast spread. I really wish there was an on-site convenience/gift store which sold beach accessories, especially given that the nearest mall is a good few miles away
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

Maria D

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Um pesadelo

a estrutura do hotel é fantástica, porém o atendimento, qualidade dos restaurantes e do beach club é lamentável. Viajamos em família, não tivemos o menor suporte, passamos o reveillon numa varanda do hotel sem a menor estrutura, pois o restaurante não servia nada diferente de "misto quente", jantamos no melhor restaurante deles, pagando caro, com um serviço vergonhoso, todos os pratos chegaram em momentos diferentes, frios, sem sabor. Uma grande decepção! Depois de amargar esse mau atendimento, resolvemos nos virar em Recife todos os dias e somente voltar para dormir no hotel. Jamais voltaremos e nem recomendaremos!
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Tudo que foi prometido foi cumprido. Excelente serviço e estrutura física.
Stayed 1 night in Jan 2020
Verified

6/10 Okay

cristiane

Disliked: Staff & service, property conditions & facilities, room comfort
O Hotel tem ótima estrutura física, porém está precisando de manutenção tanto física como do mobiliário. Tem uma numerosa equipe de profissionais que estão precisando de se reciclagem e melhor desempenhar em suas funções.Talvez até reduzir o quadro. Os cardápios, incluindo café da manhã, devem ser reavaliados.De uma maneira geral Esperava bem mais do hotel pelo que oferece. Rede de hotéis considerada porém deixando muitooo a desejar
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom para um descanso

Hotel espetacular, quase tudo bom, só a internet um fracasso. Fala sério, um hotel nessa categoria cobrar internet e a livre não funciona.
Beira mar
Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

poderia ser melhor

O hotel é lindo, a comida muito boa, local maravilhoso, mas o colchão muito mole e chuveiro terrível.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Ana Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Natureza com sofisticação

Hotel Sheraton Reserva do Paiva é um excelente hotel
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I definitely recommend!!

This hotel was so accommodating! From check in to the beach club, everyone was helpful and friendly. I felt the hotel was well priced, super clean, and close to the beach. The only downside was the fact that this area is on a shark super highway so no swimming basically. Nature at work!! But the club was great, nonetheless.Great caipirinhas!!
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Quartos limpos, bem agradáveis... cama super confortável. Ponto negativo para o restaurante, caro, sem muitas opções pro almoço e jantar. No bar era muito demorado pra servir, quando não esqueciam de fazer o pedido.
Stayed 4 nights in Dec 2019
Verified

8/10 Good

TEREZINHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conforto e lazer

Estadia excelente, foram ótimos dias de lazer e confraternização com a família.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

ERICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom Custo Benefício .

Logo no check in fui informado que não teria direito a café da manhã e logo percebi o intuito do colaborador querer me vender um up garde, achei um pouco forçado. As condições da área da piscina na Praia estão precisando de reforma . no Domingo a piscina entrou em manutenção, mas logo no Domingo ? não poderia ser na Segunda ? Daria nota 08.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Rafael Paiva

Liked: Cleanliness, property conditions & facilities, room comfort

SERVIÇO LENTO (BAR DA PISCINA)

Já tive a oportunidade de me hospedar por 3 vezes no Shereton Reserva do Paiva. Em geral, é muito bom, confortável e limpo. Os pontos negativos que percebi em todas as vezes que me hospedei, é na questão do atendimento no serviço de Bar da piscina (muito demorado), no serviço de copa no quarto (muito lento) e nas variedades oferecidas no cardápio do bar da piscina. O café da manhã continental é muito limitado. Não me agradou! O resto foi de acordo.
Stayed 2 nights in Nov 2019
Verified

8/10 Good

MARIANA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel bom. Quartos limpos. O problema é o serviço de garçons no espaço da praia e da piscina do hotel. O atendimento foi péssimo, apenas dois funcionários para o atendimento de todo o espaço. A bebida chegava com atraso de uma hora, fato que gerou insatisfação dos clientes...
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bem localizado. Tranquilo
Stayed 3 nights in Nov 2019
Verified

6/10 Okay

Marina

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Hotel confortável. Serviço deixa a desejar.

Infelizmente, o serviço deixou muito a desejar. Já havia me hospedado no Hotel outras vezes e me surpreendeu a queda na qualidade do serviço. Não havia funcionários na área da piscina, apenas uma atendente no bar para todos os pedidos de bebida, comida e limpeza. Como resultado, o local estava sujo e não havia toalhas para os hóspedes. O atendimento na área do beach club também estava muito lento e muitas opções de comida e bebida do cardápio estavam em falta. A minha percepção é a de que o quadro de funcionários é muito pequeno para a demanda do Hotel. Apesar da má qualidade do serviço, os quartos do Hotel são excelentes.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Verified traveller

The Bech Club was closed one Day also the Spa and Pool Bar! Thats not Sheraton like
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always so friendly and helpful. The room and facility are kept in excellent condition.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

DISRAELLY

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Constrangedor

Sempre quis me hospedar no Sheraton de Recife e fiz isso com as minhas amigas esse final de semana. A questao e que fizemos o check in por volta das 15hrs e depois saimos, ao retornarmos cansadas do show fomos abordadas duas vezes pelo seguranca. Primeiro na entrada quando perguntamos onde estacionariamos o carro ele foi super rude e perguntou varias vezes o quarto q estavamos hospedadas mesmo depois de apresentarmos a documentação. Quando entramos ele perguntou a mesma coisa de novo, e nos seguiu ate o elevador, nos coibindo para não andarmos no hotel. Foi abusivo ! Sem falar que a terceira cama ainda n tinha sido colocada no quarto e nossos cartões estavam bloqueados e tivemos q descer ate a recepção de novo para pedir novos cartoes! Perdemos tempo, e ficamos extremamente chateadas. Nunca me senti tao humilhada! Tenho uma agencia de viagens e vai ser difícil vender esse hotel pra os meus clientes. Nos reportamos ao gerente no dia seguinte, mas o fato tirou toda nossa animação nessa estadia, foi frustrante.
Stayed 1 night in Sep 2019