We did not know they didn’t except certain payments so when we arrive the guy at the front desk was rude as hell and he cancelled our room which was a big inconvenience!!!!
เข้าพัก 5 คืน, ตุลาคม 2026
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Carlos
14 ส.ค. 2026
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The place was clean but the furniture was dated. Overall not a bad place for a one night stay.
เข้าพัก 1 คืน, สิงหาคม 2026
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Uzo
3 ต.ค. 2026
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The staff are doing their best. The management has a lot to do. The entrance door and the one that leads to the rooms are open 24hrs to anyone. They are supposed to be locked after 12 midnight to be accessed only by guest staying at the hotel. The bed is not stable and bathroom sink drain is blocked.
The room had roaches in bedroom and bathroom it was an infestation I felt one on my hand crawling and woke up killed it with my boot and went back to bed yes to bed it was late nothing I could do. Woke up again to pee and saw one crawling on the wall and another in the bathroom they got an infestation of cockroaches. I got home put my clothes in plastic bags and place outside in the sun
Booked months in advance. Arrived at this hotel after receiving a confirmation for my stay. Was told upon arrival my booking had been canceled and they had no rooms available. This was a large convention weekend and every hotel had been booked for weeks. Will never book through this hotel chain again. Customer service was horrible. Did not offer another option. No sorry. Just nope I see they canceled your room. Too bad.
This place is misrepresented in the pictures and in the descriptions. The facility was rundown, and the room was beyond filthy and nearly unacceptable.
There was not a good selections for the grab and go breakfast. The room was ok. For something booked at the last minute. The appliance they had should be replaced I would not recommend using them.
They had no breakfast, the room was dirty and paint was peeling off, the restroom needed maintenance and the room was infested with cockroaches. We had a kitchen there was no way we could cook there.
The property was very poorly maintained and did not appear to be clean. There was a strong unpleasant odor throughout the property. I found a used razor in the shower that had clearly been left by a previous guest. The bed did not appear to be clean either. Overall, my experience was very disappointing, and unfortunately, I would not recommend this property.
Staff was very courteous and helpful. Everything seemed clean and neat. Laundry room was clean and easy to use. Breakfast items were good. A $100 safety/security deposit was required but it was explained well. I would stay here again when I return to Raleigh.
The rooms are in terrible condition. The pullout sofa mattress had mold and body fluid stains all over. The room was a non-smoking room however it was clearly smoked in as there was cigarette burns all over the furniture, counters and ledges. Stay away……. This place is awful. We will NEVER stay at with this brand ever again.