El personal de la mañana fue más agradable atento y servicial que el de la tarde,
El desayuno todos los días fue variado y delicioso.
Esta muy bien ubicado en un área segura para caminar.
Didn’t really feel welcome upon checkin. You could tell this is more of a business hotel rather than a travel hotel. Very judgmental people standing in the lobby, and it made the experience uncomfortable. Sorry we were white?
Other than that, room service was prompt. Food was okay. Drinks were great. Room was clean. Staff was helpful but overall, again, judgmental.
I wouldn’t stay here again, but would recommended it for a business trip. Pretty mediocre.
I went to this hotel because I like the view.
Immediately after I booked the suite, I called the hotel and I requested I suit with a view of Guapulo. The hotel worker assured me I will have what I asked, I insisted explaining how important the view was for me.
When I arrived I was designated to a suite with a view to the pathway.
I called the front desk, she told me she was too busy and they don’t have anything better because they were fully booked.
I went to the front desk carrying my luggage.
She told me she has another suite that might have a better view. We went to the suite from my room I didn’t have the Guapulo’s view.
She told me if I remember the name of the worker I spoke she will complain with the manager.
I took the suit, and a felt very disappointed.
The next day. When I explained the situation to another worker I was informed of one room and one suite with the view I like.
When I booked I also told Expedia I want a room with a Guapulo’s view.
In the end I had aggravation and not the room I booked, requested, and paid for.
I would stay again. Room very nice and staff are excellent. Had trouble finding charge location for devices, but the beautiful view from the mountainside, and good breakfast service were assets. Except a windy uphill road from the airport.