Great place in a very convenient location. The room looking nice and was very clean. The staff were polite and helpful. I would definitely stay there again. Thanks for everything. The courtyard area looked very nice as well.
We were very happy with the rooms and facilities here. Big bathrooms and comfy beds.
There is a big, central ‘courtyard’ (inside) which is so nice to hang out it. However, the only downside is all of the rooms are directly off this, so it was a little noisy at night and there are only interior windows.
I was also charged the wrong amount on arrival (check the conversion everywhere!!), and this is pending remuneration.
The hotel is fine, well located but there was a bad smell coming from the bathroom in our room. And there was a misunderstanding about the currency at check-out but I suppose it was the fault of Hotels.com.
En general una buena experiencia. La habitación individual era bastante cómoda y limpia y el baño privado muy amplio e igualmente limpio. El hostal estaba muy céntrico, ubicado a un par de cuadras de la Plaza de Armas y a unas 4 cuadras del Hotel Casino Dreams. El desayuno no estaba mal, si bien no era un buffet de hotel, tenía un poco de todo e incluso te cocinaban huevos revueltos si lo solicitabas. Los únicos "peros" son los siguientes:
1-Como la habitación no tenía ventana, el tragaluz que había utilizaba un sistema de cortina que no bloqueaba totalmente la luz; considerando que en Punta Arenas amanece más temprano, la luz que ingresaba entre la cortina y el tragaluz me despertaba muy temprano e iluminaba la habitación. Sugiero mejorar el sistema de cortina (quizá eliminar la separación entre esta y el tragaluz para que no se filtre la luz que entra desde muy temprano.
2-El precio que pagué por 2 días lo considero algo elevado, considerando que es un Hostal y no un Hotel, pero supongo que se debe a que mi estadía fue durante un fin de semana largo, en el cual la demanda aumenta un poco.
3-La calefacción a veces se sentía muy fuerte. Si bien entiendo que el destino es austral y bastante frío debido a su latitud, mi estadía fue en Noviembre, por lo que en el hemisferio sur es Primavera y la temperatura durante estos días era de mínima 7°C y máxima 14°C; lo que no justificaba la calefacción sofocante en las zonas comunes.
Stayed here in transit from Puerto Natales and had an early flight at Punta Arenas airport. Bed was very comfortable!!! Good WiFi. Bathroom was large but outdated but still did the trip. I was very pleased and would stay again.
The location was not bad and staff was kind and tried to help me out. But the price seemed little bit overpriced comparing to the quality.
The food was so awful which was unbelievable. When I stayed this property, there were few quests. For breakfast, I went to a dinning room and food was already prepared which was three pieces of bread wrapped by plastic cover, but that was all. there was no jam, butter, and nothing else to eat except only bread itself. I was looking around food but cereal was prepared but coffee was a power type. I made a coffee by myself and asked them if they would have butter. They gave me a box of butter with maculated other things on it. They just handed me over. I was not able to eat because I was doubt of freshness of the food. Then I found fruits like plum, apple and oranges, but uneatable. It was stale and looked almost gone. They prepared breakfast with these quality food for their guests. I could no longer stay there. I had only a cup of coffee made by myself, then left.