Marietta is a wonderful host, the location was great. Will definitely return and stay here again!
Kathy
เข้าพัก 3 คืน, กุมภาพันธ์ 2019
ตรวจสอบแล้ว
2/10 แย่มาก
ผู้เข้าพักจริง
7 ม.ค. 2019
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I want to start by saying that we have traveled extensively through Mexico and I have lived there, so we know that the hotels are not the same as what you would find in the U.S. We booked our room in Aug. (it was the last room available in the whole town) and paid in full upfront as required (+$1300 USD for 6 nights) In Nov., I started receiving texts and phone calls from the manager, Marietta, who explained that the person who used to be in charge didn't work there anymore and could I please send the payment again then ask for reimbursement from Paypal. I explained that if the money was "stolen" (as she described it), that I couldn't get the money back and that they needed to handle it on their end.
When we arrived, the first thing that Marietta asked about was payment. Again, we paid over $200 USD per night for the room. When we checked in, the room was very small - 10 ft x 15 ft with no closet, hooks, or storage. The shower drain was covered to help mitigate the very strong sewer smell that came up through it.
All of the towels and sheets were stained and ratty and weren't replaced daily. If we asked for clean towels, we were told that there "wasn't water" to wash them. The sheets were never changed.
We were treated rudely and referred openly to as "the ones with the payment problem". We later found out that we were grossly overcharged for the room that we received (Room 6). Nice location, San Pancho is beautiful, just beware of this hotel!
If looking for peace and quiet this location isn’t for you. Bungalow La Perla is directly at the end of the Main Street beachfront. Lots of live music etc till late at night. Was Xmas week so may be a little more celebrating going on than usual. Marietta was very helpful and solved any issues as they arose . Room really should only accommodate 2 as the second bed was just a mattress on the floor.
El lugar es muy amplio y limpio, el personal súper amable y las instalaciones muy bien cuidadas. La cama muy cómoda cerca de la ventana para ver el mar, la regadera siempre con agua caliente y la cocineta con parrila, microondas, refri y agua de garrafón. Excelente trato por parte del hotel.
Hotel canceló reservación y quería un adelanto de 50% antes de llegar, lo cual
No es nada normal
Muy mal servicio
Reservation was cancel due to a lack of 50% advancement via bank transfer in arrival they propose an apartment that is far away from beach, when they promise "sea view"
I do not recommend Bungalows La Perla since the owner made last minute changes of my reservation, sending me and my family to another location, still on construction, and far away from the original booked site at the beach and next to the restaurants and fun place. We were sent at the opposite side of town, between piles of trash. Another family member that also made a reservation at La Perla suffered the same change decided by the owner. This only shows that the hotel administrator and owner lacks compromise and serioness to run a hotel. The new place where we were sent did not have hot water and in one of the two rooms, there was not even enough cold water pressure to take a shower. Too bad, but apparently this is a common situation in many hotels and ab&b of San Pancho town...little serioness and compromise. It´s too bad since the town is nice and has an excellent beach.
Nos la pasamos muy bien, muy agradables las personas del servicio, el bungalow muy limpio, solo el aire acondicionado no funcionaba muy bien pero todo lo demás excelente. Quedamos invitados a regresar.