First of all, we would like to thank you for your review, for every review is an opportunity for us to improve our services and to correct misconceptions/misunderstandings. Water by the glass is free of charge, we only charge for distilled water refill of big bottles/water jugs since we also purchase the distilled water that we serve our guests at the restaurant for free; May we clarify that we do not make extra charges for anything else except for the Service Charge in the restaurant which is standard in most restaurants. As for the internet connection, during your stay, it was not just our hotel that was affected by the outage of PLDT, but the entire Puerto Princesa; still we did apologize and do apologize again for the inconvenience brought about by the PLDT outages during the first week of September.We would like to thank you sir for your stay with us and we wish you well.