I love the privacy, quietness, polite and helpful staff. Would love to come back and stay to this amazing place. My family and I loved it. The cleanliness of the room and the front beach itself as well as the swimming pool:)
Staff were absolutely amazing ! Food was delicous ! Best chicken courdon bleu! Resort was beautiful ! And there was a reef right in front of resort to snorkel at !
From pool time to beach dining, there are some great places to rest or enjoy water sports. Staff are attentive and the resort is on a quiet beach. The rooms are spacious and clean. The staff are friendly and also respond to Messenger or text, which is convenient for ordering lunch or asking about snorkeling. White Beach is 2 minutes away for shopping or the boardwalk. The junior suite has a nice bathbtub, fridge and balcony. Family rooms are right on the beach level. Nice!
Anlage sehr schön. Leider können keine Gäste für ein Abendessen (Familie) an den Strand eingeladen werden.
Für diesen Zimmerpreis wäre WLAN im Zimmer kein Luxus.
Personal sehr freundlich und aufmerksam, jedoch nicht aufdringlich.
This is our second visit and once again you did not disappoint. The staff are so friendly and will ensure you are well looked after. This hotel is in the best location in Puerto Galera with a great sunset and a very clean and quiet beach. There is also a reef a short swim offshore. Be sure to use the in house dive instructors. Well worth it even for beginners.
White beach is a short walk or ride away but there is no need. You have one of the best chefs in house and every meal for 7 days perfect. Oh and try the hashbrown. Wow.
Well done to all the staff and friendly management. We’ll be back for sure with friends.
Check-out time was 12noon but we were out scuba diving so we had no access to our phones and we did not see the time. When we came back to our room at around 1230pm, all our bags were outside! The room attendants were already cleaning our room. We would understand if they charged us for late checkout, but they did not. They just took our bags outside! WE WERE VERY MUCH INSULTED BY THIS. IT WASN'T EVEN PEAK SEASON so why the rush to make us leave! We were like the only guest in that floor and no new guests around. We are never coming back to this place!!!
After a previous visit, and good experience, we went again. We had a great time, very relaxing. The staff was great and took care of all our needs. My 4 year old son loved the stay and was treated great.
We are thinking about our third visit. Sunset, and the staff, are a little slice of heaven.
Room need renovation! The price not reasonable for the guest.Dont trust the lock every key will be open by other guest.Check it first with other key..Beach was excellent.Facility way better than other hotel.Food inside the restaurant are expensive find good dinning restaurant along the white beach just few away to ride from your hotel.Because of tropical country you expect a poisonous centipede inside your room specially the lower floor..Before you lie down in your bed please shake your bedsheet and check every corner of your room with your flashlight.I feel sorry if your bitten by centipede, on that night you can stay in the hospital instead in your bed.Remind you it's an island not city.
I booked 2 Family Quadruple Rooms with Sea View
I'd like to add that I don't typically post reviews about hotels, but I just couldn't bear the thought of letting another family stay here and share the same experience for the price they paid.
Upon arrival my in laws decided to check in, over the phone the receptionist insisted I had booked through Expedia and that I had only booked 1 room. I kindly corrected her and gave her itinerary number to which she responded with a "okay fine" then hung up on me.
She then gave us a room completely different than pictured. When we went to the room, my uncle immediately noticed that the towels were WET but folded neatly. When he mentioned this to cleaning staff and asked for another towel, they immediately said they couldn't and that they have a 3 day policy with changing sheets and towels. I can only assume that when we arrived there, the 3 days were not up, and we were the unlucky ones with WET TOWELS and "assumed" USED SHEETS. If we had wanted new towels they would charge us 100 pesos each towel just for something we should have gotten in the first place. It completely grossed me out.
The free breakfast consisted of: 2 pcs of Bread and 2 Eggs (not even a decent breakfast)
BACON/any other MEAT would need to be purchased - water also.
The customer service was so poor that when my in laws mentioned to not recommend the place they responded "whatever" which is very rude.
I would save my money and check in somewhere else...