Great place, clean, newly renovated and friendly staff
Rosana
เข้าพัก 1 คืน, กรกฎาคม 2025
8/10 ดี
Dan
18 ก.ค. 2025
ชื่นชอบ: พนักงานและบริการ
Our experience was great. The only reason for the downgraded review in a few areas was because of the construction/renovation that was going on in all of the public areas. The only thing that truly disappointed me was that the elevator was out of service (I'm assuming due to the construction), so we had to carry our suitcases and bags up the stairs to the 4th floor.
Reserved two rooms. Was not aware “remodeling”. No room for handicapped. NO ELEVATOR!!! Would have been nice to know! Numerous examples of shoddy workmanship in an otherwise decent room. Entire hotel was a work in progress. Very disappointed and since we reserved on Expedia, very limited on other options. Not good.
Hotel was in middle of renovation so hard to give an accurate overall review. Breakfast was good pool area above average room was clean and comfortable. For being under renovation hotel was very clean and surprisingly not dusty. Would go back if ever in Pratt again
Kevin
เข้าพัก 1 คืน, กรกฎาคม 2025
8/10 ดี
Lynnette
8 มิ.ย. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The rooms were very comfortable and nicely redecorated. Unfortunately they were remodeling the public areas so lots of plastic, spacers in the tile floors and a make shift breakfast room.
We paid extra for a queen suit and the bathroom was terrible. The sink was broken and it was hanging down. Several tiles on the floor were broken and there was hair and dirt on the floor. The tub was never cleaned! The faucet was full of soap scum, the calk around the tub was a gross yellow with mold on it and the bath mat had shoe marks on it. We had to go to the front desk to get some toilet paper because there was none in the bathroom. The hot tub had large pieces of broken tiles, the pool had cracks in the tile by the steps and the pool could use a good cleaning. The manager should check this room and it should not be used until these things are fixed! This was a total waste of money and I will never recommend this hotel and will not stay here again!!
We stayed in this hotel on Valentines Day for the suite with the jetted jacuzzi tub it was broken they didn't even offer a partial refund and the hot tub was broken as well. We would not have stayed there at all had we known all of this prior and no refund or accomodations were made. The front desk lady was rude and the manger was never available.
Samaria
เข้าพัก 1 คืน, กุมภาพันธ์ 2025
6/10 พอใช้
Andrew
เดินทางกับครอบครัว
16 ก.พ. 2025
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Average hotel at best. Room needs some cosmetic work. Breakfast was ok but the dining area was cold. Not worth the price in my opinion.
Not clean at all. There was hair in the bed and pillows so i went down to the front desk and asked for clean sheets. The front desk woman asked if i wanted to change rooms but it was 11 pm and i thought it was probably the same maid cleaning the rooms so i didn't want to wsste anymore time. The bath towels weren't clean, just folded up. It looked like some remodeling was done in the room but not finished.
Ice machines were all non working. Condition of property was rough.
Pool and hot tub not working. Only two towels in the room.
Check in was slow and confusing, I haven’t had to fill out a form in a long time.
Staff was helpful and quite nice.
The room was nice as well.
Joseph
เข้าพัก 1 คืน, มกราคม 2025
6/10 พอใช้
Debbie
เดินทางกับสัตว์เลี้ยง, เดินทางกับคู่รัก
11 ม.ค. 2025
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
I thought the property was ok. Seemed to be clean but room in tough shape as far as damage. They tried to fix but didn't do a very good job. We were told when we checked in the pet fee was $20.00 the after we left they charged me an additional 7.25? I called and said there was no damage and they told me it was the minimum charge. Disappointed that was told to us. We paid it as we are already 400 miles away.
This was our worst stay in a hotel ever we had dogs barking constantly from 6am until we left at 730 next door and across the hall staff had no response at all when notified. They coud not have cared less