Dear Isabel, Thank you for choosing our hotel HF Fénix Porto and for sharing your opinion with us. We are sorry to realize your stay was not pleasant and that our cleanliness service didn't meet your expectations and needs. Even though our hotel usually has great feedback regarding the cleanliness, we will consider your remarks so we can try to understand what possibly went less positively and make sure we improve it. Thank you for helping us grow and we hope we can see you again at the next opportunity! Yours sincerely, Vanessa Gonçalves - HF Quality & Customer Relationship Agent

Dear Christian, Thank you so much for your preference for our hotel HF Fénix Porto and your lovely words and wonderful rating of 100%! We are absolutely delighted to see you had such an incredible stay and that our team enhanced your experience by making it unforgettable! We would like to thank you for choosing us over and over again and for trusting our services! It's fantastic to know you will be back soon because we will love to see you again for more fantastic moments! See you! Kind regards, Vanessa Gonçalves - HF Quality & Customer Relationship Agent