Dear Manel,Firstly, thank you for choosing to stay at the Holiday Inn & Suites. I have notice that you have mentioned about credit card transaction done by the hotel through Expedia. Please check with Expedia because the only transaction taken by the hotel is for your stay from 29th March to 3rd April.

Dear , Thank you for taking the time to tell us about your experience at Holiday Inn & Suites PORT MORESBY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn & Suites

Dear Stephen ,Firstly, Thank you for choosing to stay at the Holiday Inn & Suites and we appreciate you taking the time to do the review. I do apologize that the service provided was not to your expectation. We guarantee you that this sort of service was not to our standard so we will improve the services to our guests. Once again, I do apologize for the inconvenience caused.

Dear Mary,Firstly, thank you for choosing to stay at Holiday Inn & Suites, We appreciate you taking the time to do the review. Thank you for giving the hotel a good rating.

Dear Rebecca,Firstly, Thank you for choosing to stay at the Holiday Inn and Suites. We appreciate you taking the time to do the review. Thank you also for the wonderful comments and we hope you return to Holiday Inn soon

Dear Mr. Nagasaku,Firstly, Thank you for choosing to stay at the Holiday Inn & Suites. We appreciate you taking the time to the review. I apologize that the service provide is not to your expectation. We apologize that the refund was taking longer from the bank but we hope that we have fixed the issues. Once again, I do apologize for the inconvenience caused.

Dear Marlene,Firstly, Thank you for choosing to stay at Holiday Inn & Suites and also Thank you for taking the time to do the review. We apperciate your feedback as every guest feedback is important to us

Dear Jorge,Firstly, thank you for choosing to stay at Holiday Inn & Suites and also Thank you for taking the time to do the review.

Hi Philip,Thank you for choosing to stay Holiday Inn Port Moresby. Thank you for taking the time to do the review. Could you please advise us on the bad experience you had since you have rated us 1 out of 5.

Dear Sherry, Thank you for taking the time to tell us about your experience at Holiday Inn & Suites PORT MORESBY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Thanks for staying with us. We appreciate your feedback!

Dear Guest, Thank you for your comments. It was a pleasure having you stay with us. Trust you enjoyed your stay. We hope to see you again. Regards Pauline Sigoli

Dear Kiran & Onella Thank you for your feedback on your recent stay with Holiday Inn & Suites Port Moresby. Firstly we would like to apologize for the issues that you encountered during your stay. We speak to the team members involve. Once again we apologise for the inconvenience. Thank you and we look forward to welcome you back in the near future. Kind regards Ruth Manta

Dear Anonymous Thank you for your feedback on your recent stay with us. Firstly we would like to apologize for the inconvenience caused Thank you and we look forward to welcome you back in the near future. Kind regards Ruth Manta

Dear Momia Thank you for your feedback, please know that feedback such as yours is extremely valuable to us

Dear Anonymous Thank you for your feedback, please know that feedback such as yours is extremely valuable to us

Dear Mr Philip Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn, PORT MORESBY. And thank you again for your response and we read that you we were unable to meet your expectations for your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Joyce Abraham

Dear David Thank you for your feedback, please know that feedback such as yours is extremely valuable to us

Dear Anonymous Thank you for taking the time to tell us about your experience at Holiday Inn, Plaza PORT MORESBY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,

Dear Anonymous Thank you for your feedback, we hope you come back to stay with us again.

Dear Anonymous Thank you for your feedback. We look forward to your next stay with us. Kind regards Ruth

Dear Russell How can we assist you? Thank you and we look forward to hear from you soon. Kind regards Ruth

Dear J Thank you for your feedback. Firstly we would like to apologize for inconvenience during your stay with the garden wing rooms,smelly and dirty carpet and this was due to the Fire Life safety upgrade.We will discuss this further with the Food & Beverage team. Once again we apologize for the inconvenience caused to you during stay. Kind regards Ruth

Hi Anonymous Thank you for your feedback on your recent stay. Thank you and looking forward for your next visit. Kind regards Ruth Manta Rooms Division Manager

Dear Michelle Thank you for your feedback. I will share your comment with the team. Thank you and we look forward to seeing you in the near future. Kind regards Ruth Manta Rooms Division Manager

Dear Guest Thank you for your feedback on your recent stay. We apologize for the inconvenience caused to you during your stay. We look forward to welcome you back to the hotel in the near future. Thank you

Dear Mary Thank you for your feedback on your recent stay with the Holiday Inn & Suites Port Moresby. We appreciate your comment on few items that you have written down and will share this with the Management team. Thank you and we look forward for next visit. Kind regards Ruth Manta Rooms Division Manager

Dear Mexie, Thank you for taking the time out to tell us about your recent stay. Your feedback is valuable to us. We look forward to making your next stay a much better experience. Kind regards

Dear Vincent, Thank you for staying with us and we appreciate your feedback. Up until 31st December 2017, only IHG Rewards Club members were entitled to free wi-fi and non-members paid for it. However, as of the 1st of January 2018, all IHG brand hotels will provide free wi-fi for all guests who check-in. It is now a brand standard. We apologize for the inconvenience caused during your stay and look forward to improving your next stay with us. Kind regards,

Dear John, We are pleased to know that you and your family enjoyed your stay with us. Your positive feedback is very much appreciated. We look forward to have you all stay with us again. Kind regards,

Dear Sir/Madam, Thank you for staying with us. We appreciate your positive feedback. As for the pool, we apologize for the inconvenience caused. I will take this on-board and share with the team to improve your next stay. Kind regards,