Cher Client, Merci d’avoir pris le temps de nous écrire ce charmant commentaire. Nous avons à cœur de proposer la meilleure expérience clients à nos convives et nous tentons d’ajuster nos offres selon les retours que nous recevrons. Au plaisir de vous revoir prochainement à The Address Boutique Hotel & Residences. Bien à vous, Warren Bacchus, Directeur général.

Dear valued guest, We would like to inform you that our team has been diligently addressing this recent issue and has reached out proactively to each client to gather their insurance details for a seamless reimbursement process. If you had communicated these details with us, we would have done the necessary arrangements promptly. Your cooperation is greatly appreciated in such cases, and we remain committed to resolving the issue with the utmost attention. Warm regards, Lorenzo De Martin – General Manager

Dear valued guest, Thank you for your kind words about our hotel! We’re delighted to hear that you enjoyed your stay. By the way, did you have the opportunity to dine at our two exquisite restaurants, La Fourchette for Mediterranean dishes and Izumi for Japanese specialties? We’d love to know if you were able to experience their unique culinary delights. Warm regards, Warren Bacchus – General Manager

Dear valued guest, Thank you for your kind words about our hotel. We are glad to hear that you enjoyed your stay with us. We are curious to know if you made the most of our 2 restaurants, La Fourchette and Izumi. La Fourchette offers a variety of delicious Mediterranean dishes, while Izumi serves authentic Teppanyaki and sushi. Did you try any of their specialties? What did you think of them? We appreciate your feedback and hope to see you again soon. Have a wonderful day! Warm regards, Warren Bacchus – General Manager

Dear valued guest, Thank you for taking the time to share your feedback on your recent stay at our hotel. We are very sorry to hear that you were disappointed with your experience and that we did not meet your expectations. We apologize for the inconveniences caused. This is not our usual standard and we have addressed these issues with our staff to ensure that the necessary actions are taken. We value your feedback and we hope that you will give us another chance to make it up to you in the future. Thank you for choosing our hotel and we hope to see you again soon.Warm regards, Warren Bacchus – General Manager

Thank you for the rating.

Dear valued guest, We are very sorry to hear that you had such a bad experience. Please accept our sincere apologies. Kindly note that this is not our usual standard of cleanliness and hygiene. We appreciate your honest feedback and we will use it to improve our service and prevent such issues from happening again. We value your satisfaction and we hope that you will give us another chance to host you in the future. We promise to make your next stay with us a pleasant and memorable one.Warm regards, Warren Bacchus – General Manager

Dear valued guest, Thank you for your review. We appreciate your feedback and we are sorry to hear that you were not satisfied with our breakfast. We would like to inform you that we have more than 20 selections on our breakfast menu to choose from, including a full English breakfast, pancakes and waffles and also healthy options. We hope that you will give us another chance to serve you better in the future. Warm regards, Warren Bacchus – General Manager

Dear valued guest, Thank you for your kind review. We are delighted to hear that you enjoyed a comfortable and pleasant stay at our hotel. We value your feedback on our restaurants. Kindly note that we use high quality ingredients and we are proud of Izumi restaurant as well, which is famous for teppanyaki and live cooking with our Asian chefs. We are sorry for the inconvenience caused by the delay in your return transfer and we will make sure to prevent such issues in the future. We also hope you had some relax time at our I spa club, which offers a variety of spa treatments and facilities. Thank you for choosing our hotel and we look forward to welcoming you again soon. Warm regards, Warren Bacchus - General Manager

Dear Mr Aminu,Greetings from the Address Boutique Hotel. Thank you for taking the time to write this review. Please note that it is the hotel policy to take payment upon check in from guest who booking has not been prepaid. I believe the receptionist gave you the quote in Mauritian rupees as well as you requested it . You didn't want to pay in Mauritian Rupees as the hotel exchange rate was lower than the bank, the receptionist agreed exceptionally just to take 200 dollars as deposit for the whole stay and you mentioned that you shall come & pay the next day ( which you settled 3 days after that is on the eve of your departure).I believe we followed the normal procedures for the check in and also you understand the fact that the hotel exchange rate for any currency will not be the same as the bank or any money exchange. We also eased the check in process by not taking full payment for the stay.We thank you for the valuable feedback and hope to welcome you again in our property.Kind Regards,Kevin COOPENRooms Division Manager

Bonjour, Nous sommes désolés d'apprendre que vous n'avez pas apprécié certaines de vos expériences dans notre hôtel. Veuillez accepter nos excuses pour cela. Votre message a été communiqué aux départements concernés afin de prendre les mesures nécessaires pour améliorer nos services. Au plaisir de vous accueillir à nouveau dans le futur.Cordialement, Warren Bacchus - directeur général

Nous sommes désolés d'apprendre que vous n'avez pas apprécié votre séjour dans notre hôtel. N'hésitez pas à nous fournir plus de détails sur votre expérience car cela nous aidera à améliorer nos services.

Thank you for rating our hotel.

Bonjour, Merci pour ce message. Nous sommes heureux que vous ayez profité de notre service et que vous ayez apprécié votre expérience dans notre hôtel. Nous espérons que vous avez également eu l'occasion de profiter d'un soin spa relaxant au club I Spa. Rassurez-vous, nous prenons bonne note de votre remarque. Au plaisir de vous accueillir à nouveau bientôt. Cordialement, Warren Bacchus - Directeur général

Thank you for rating our hotel.

Thank you for the excellent rating.

Bonjour, Merci pour ce message. Nous sommes heureux que vous ayez apprécié votre séjour dans notre hôtel ainsi que le service fourni par notre personnel. Nous espérons que vous avez eu l'occasion de profiter de nos soins spa relaxants au I Spa Club. Au plaisir de vous accueillir à nouveau bientôt.Cordialement,Warren Bacchus – Directeur de l'hôtel

Thanks a lot for the wonderful review! Looking forward to welcoming you back!

Thank you for taking the time to write to us after your stay. We loo forward to welcoming you again soon!

Thanks a lot!

Thanks a lot for this wonderful review! We are delighted you enjoyed your time with us and we look forward to welcoming you again!

Thanks a lot!

Thanks a lot for such a detailed and comprehensive review of your stay with us. We are delighted that you enjoyed your time here and that the incident was resolved by the said manager. We look forward to welcoming you again. Best regards

Thank you Leila!

Thank you Marisse!

Thank you for reviewing us. We apologise for the issue with the staff and would like to reassure you that this does not at all correspond to our usual standards. We hope to welcome you again for a renewed experience.

Thanks a lot Jean!

Thanks a lot for reviewing us! We will definitely see about the pictures on the net. Our boutique hotel is located in the village of Port Chambly overlooking the ocean and with a great view to the horizon. We do hope that you have had a great time and we look forward to welcoming you again!

Thank you for rating us. We would like to know more about your grievances. Do not hesitate to contact us. Thanks,

Merci de nous avoir noté Jean. Au plaisir de vous revoir très bientôt !

Thank you for the great rating!

Thanks a lot Patrick! We would love to welcome you again very soon!

Thanks for the great rating!

Thanks for the great rating!

Thanks a lot Laura!

Dear guest, Thank you for having taken the time to share your experience with us. We are mainly a business hotel where leisure travellers come to enjoy the serenity of the Mediterranean feel of the location and ease of access to the most beautiful beaches via taxi or rented vehicle, only 15 mins away. We also have a shuttle service that takes you to the capital or to our sister hotels. We invite you to try our spa, a real nest of calmness and a place to rejuvenate yourself on your next visit. We do apologise for the elevator and we are closely monitoring the situation. We do hope we get the chance to welcome you again soon. Kind regards, Warren Bacchus - Hotel Manager

Thank you for rating us. We are quite surprised upon reading your comment as this does not reflect our usual standards of excellence. This has been reported to the management and we are looking into the matter. We hope to welcome you again for a renewed experience.

Thank you for rating us!

Thank you for this great review and rating!

Thank you for rating us.

Thank you for this marvellous rating and review!

Dear guest, Thank you for taking the time to write about your stay at The Address Boutique Hotel. We do apologise for the experience that you had. Many travellers enjoy our location for the serenity it offers, being away from all the hustle and bustle of the city, and with a great view over the bay. Rest assured that we have taken good note of the points raised and they have been forwarded to the management. The rich fauna and flora of a tropical island allows for the roaming of some insects and animals, but we do our best to keep them at bay. We do hope we will get the chance to welcome you again for a renewed experience. Kind regards,

Merci pour votre commentaire. Nous espérons pouvoir vous accueillir à nouveau très prochainement.