Search Family-Friendly Hotels in Pontsticill

"We attended for a wedding, the venue and all the staff were amazing. Our room was missing a put up bed which was organised straight away and many apologies were revieved. The room was spotless although as the bathroom window was open while we partied away, a team of bugs decided to enter and party in our bath tub! Not the hotel's fault but did need to keep the door closed to make sure the party didnt expand to the bedroom and did make us feel a bit yucky by morning. The joys of having nature at your doorstep I guess. None the less a great stay and would stay again"

"Top class staff friendliness. Fantastic getaway! Sunday lunch was great too. "

"Staff was friendly and accommodating! We extended our stay twice with no hassles. Parking was safe and secure."

"Good hotel, we stayed in a garden suite, and the bedroom was spacious, 2 comfortable chairs and a fab bathroom with separate shower, bath and 2 sinks. Liked the coffee maker as well as kettle and it had a fridge. Negatives: the pillows were really soft and they didn't have any other options. The main issue for me was breakfast: I had added to my booking that I was gluten and yeast free. However, the first morning it was not clear what of the hot food was gluten-free, and the chef came and talked to me to clarify. The bar menu has allergen information so why not the breakfast menu. Day 2, I really didn't fancy a cooked breakfast - so apart from fruit and yoghurt there was nothing I could eat. No gluten free cereal, crackers. The manager came over and said he'd never been asked before!!! Day 3, they had got gluten free porridge or granola. In this day and age I can't understand why there isn't more choice. "

"Stay was excellent. Tight entrance to car park was a challenge, however managed to it fine. Thanks to all for a great time."

"Can’t fault the staff. They were lovely and went out of their way however: No hot water in the morning Blocked drains TV didn’t work No sanitary bin Stains on the ceiling Uncomfortable bed Thin walls Incredibly noisy but ineffective flush This could just be bad luck and I give the benefit of the doubt here. As I say, staff were super helpful and I’m sure with some investment and effort it could be great."

"Booked at short notice, the staff were very accommodating and the hotel easy to be in with a family. The rooms were lovely. The view from the property is stunning, we will definitely return. The only downside was the lack of gluten free options available from the bar menu. That is something that perhaps we could have mitigated had we not booked at short notice. The breakfast had all gluten free options available and was great. Strongly recommend a stay here."