Search Hotels in Polo Trace, Delray Beach

"My stay at the hotel had a rocky start due to some initial room issues; however, these were promptly and professionally resolved by Michell at the front desk, whose attentiveness and customer service truly stood out. Because of her efforts, my overall experience improved significantly and reflects the level of care the hotel provides. While I did encounter a minor issue with valet prior to my stay, I want to emphasize that this was an isolated experience and not representative of the valet team as a whole. In fact, the valet staff—especially the two ladies I interacted with—were exceptional, and their manager was equally courteous and professional. Overall, I believe in providing an honest and balanced review. Despite the initial challenges, the service recovery and consistent professionalism across the team made my stay a very positive one. I would confidently rate this experience five stars, largely due to the outstanding customer service."

"We enjoyed our stay, it was the perfect get-away!"

"The hotel needs total repairs, a deep cleaning, and painting. It is disgusting. I do not recommend it."

"Restaurant food taste like they cant afford spices and the property has aged and needs updates. Tv not smart tv and channel dont come in. Phone in room broken and asked to fix but never did."

"The rooms are very clean suggestion exhaust vent for the bathroom need to work or not in the system and microwave for the room"

"Everything was on point"

"It’s really nice hotel ."

"Nice room and beautiful waterfall by the restaurant "

"A tired facility"