Search Hotels Near Polk City Refuge, Des Moines

"Staff were very friendly and accomadating. When we first got to our room on the 2nd floor my husband noticed water dripping from the ceiling and looked like a leak in the roof possibly. We notified front desk staff right away and they moved us to a different room on the first floor. Room was clean. Main issue was the door to the bathroom was broken. It was a pocket sliding door and it didn't lock and wouldn't stay closed. Rooms could use some updates but wasn't horrible. Pool was packed both nights we were there. Pool was really warm so kids liked that. Jets in hot tub didn't work and water in the pool wasn't filthy but was little dingy looking like their filter system needs updated. Kids loved the arcade. We went to it both nights we were there. Had issue with the prize machine the 2nd night but it didn't help that other kids were hitting the machine and it was super packed so I am sure the system was overloaded. Went back in the morning to get prizes and it worked fine. Hotel manager was in there double checking stuff when we went back in the morning. People don't respect the no smoking as someone was smoking pot in their room and you could smell it all down the hallway. Resturant was mediocare. Wouldn't go back to again. Wait staff was friendly but food just wasnt all that great. For the price they charge the portion sizes were pretty small for the pasta. "

"The breakfast was great! The room was very nice, i wish the fireplace had worked, but everything else was great."

"Loved the pool. Extremely friendly staff. Very clean and quiet. "

"Great!! Would go back again."

"Good service. "

"Front desk was friendly and accommodating. Room was clean but "

"Very clean, nice hotel. Staff was friendly."

"Room was spotless quiet and comfortable. Only thing not a ten out of ten were the pillows. Collapsed easily and were hard. Breakfast was very good. Will stay again soon"

"Our room was clean, hotel was quiet, staff was extremely friendly & accommodating. The diner on site had great service & the food was delicious! We did have to switch rooms on our last night due to a major leak in the ceiling, but were reimbursed for our trouble. Would definitely stay here again!"