Search Hotels Near Plaza de Armas & Jardín Juárez, Tres de Mayo

"The staff in the hotel lobby were not friendly at all"

"The property’s gardens are spectacular, and the history of the original house is really special. That said, the room I stayed in felt a bit outdated, and we were without power for a full day during our stay. There’s a lot of potential here to make the hotel truly shine and better highlight the original concept and character of the property."

"El lugar es divino como siempre. La pasamos muy bien es ideal para relajarse y descansar pero necesitan mejorar su servicio al cliente. Quitaron los carritos de golf lo que hizo que subiéramos a pie en la noche hasta la recepción. El personal del spa y restaurante espectacular pero la recepción no, nos dieron una cita para 12:30 en el spa y pedimos el late check out. Nos dijeron que solo podía ser hasta la 1 cuando el hotel claramente no tenia mucha ocupación. Pedimos servicio de bell boy y tardo tanto que tuvimos que sacar nuestras maletas para llegar a tiempo a nuestra cita en el spa. "

"Great!!! "

"There was no room for us."

"Clean, amenities good"

"Rooms were spacious and perfect with the AC and amenities."

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"We arrived late and the attendant was very nice and pleasant. I made a call to the attendant because the water was cold and could not take a shower. Ten minutes later the water was still cold. I called back and another person answered the phone and was extremely rude. She said the mantenance people were gone and I have to wait until 9AM the next day to have hot water. When I told her that I needed to take a shower that night and the next day she hanged up on me. I proceeded to go the reception area which is very hard to do because there are about 120 strairs I had to claim. She had me there waiting for about 20 minutes while she was on the phone talking to somone and first told me room 406 was available and 5 minutes later said that was not available because it just got reserve. So I said well is reserved for tomorrow so I can stay there tonight and then tomorrow you can move me again. She refused and gave another key of a 300 room. When I got to the room it was the same the water was cold so I have to go back to the reception area and get another key and it was the same finally I said it is your job to find me a room. I am 71 years old at midnight looking for a room and claiming 120 stairs every time . Finally she sent someone to help me with a gentleman from security. This person was helpful and find me another room. While this was happening there was a loud party downstairs until 3AM. When it was over people came back to the rooms talking and I can hear peo"