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"Staff were very helpful and were always positive. The location can't be beat if you're there to see Broadway - exit the door and go 10 steps down the road and you're standing in Times Square. Downside was the hotel could use an update. It was a pricey booking and I was expecting better considering there are other options in the area where we've stayed in the past."

"Loved the property and to top it off didn’t realize that the Richard Rodgers Theater was steps away. Highly recommend"

"The house keeper, named Emie, is Chinese American. She is the most wonderful hotel house keeper who we ever meet. She loves her job and perform well in all her duty. On top of those, her customer services relationship (CSR) is perfect, not only with us though with all other guests, as we had seen. The hotel is located at the best location and all services are excellent. Concierge service helped us dealing with Airport Limousine driver who is also excellent. We will be delighted to stay at...

"Great room and exceptional Service. "

"Beautiful location and staff. But we paid double going through Expedia "

"Our room offered a stunning view of Bryant Park, and the staff was incredibly friendly and helpful. Upon our arrival, our room wasn’t ready, so we had to wait a bit. One of the friendly staff members kindly suggested some lunch options, which was particularly helpful since this was our first time in New York. When we finally got our room, they sincerely apologized for the inconvenience and upgraded it at no extra charge. The bed was incredibly comfortable, and there was ample space for my wife...

"Friendly, clean and quick walk right into Times Square "

"It is in a great location. The staff is friendly & rooms very clean. "

"Highly recommend this hotel! Great location, restaurant has great food, comfortable room and everyone was helpful. Would certainly choose again if staying in New York!!"

"Love this hotel, this was my third time staying here and honestly this is my go to hotel of choice in NYC. Ideal location, beautifully decorated rooms and the staff are always lovely. Looking forward to my next stay. "

"Besllll mi I’m "

"Excellent location, and very quiet considering it’s right by Time Square. Staff was very friendly and the evening wine from 5-6pm was great. Will definitely stay there again. "

"Amazing staff. Excellent lication."

"Everything perfect"

"The property was well maintained. Staff was friendly. We were pleasantly surprised with the size of the room. Very conveniently located close to major attractions and the subway. Would highly recommend."

"This is an excellent location for tourists. I would have liked coffee available in the room or to have had room service."

"Very friendly and welcoming staff. Room was small but spotless and very quiet. Only complaint is the barn door to the bathroom was quite heavy to shift. "

"Attentive, friendly staff and location were excellent for a weekend stay while attending the theater. The property’s lighting throughout the hotel seemed unnecessarily dark. Overall would recommend."

"The perfect refuge and space of quiet, very clean, comfortable bedding, and Malin+Goetz products. Each floor has filtered water and the in room Nespresso machine are immensely helpful to have on hand."