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"Very clean room, lovely staff, ski-in/ski-out."

"Firstly, the hotel itself is exceptionally well designed. The layout, the interiors, the artwork, the pools and lounges, and the overall attention to detail are genuinely impressive. Every element feels thoughtful and beautifully executed, creating a really special atmosphere. When we arrived, we received a fantastic welcome. The reception team greeted us warmly with a glass of sparkling wine, collected our luggage from the car, brought everything to our room, and even took our ski equipment down to the ski room — something we’ve never experienced before. It immediately set the tone for a wonderful stay. On our first evening, the service was again outstanding. Your staff were incredibly attentive, and they introduced you to us as the owner. When you kindly came over to our table, I confess I didn’t fully realise who you were in that moment, and I’m a little disappointed in myself — had I known, I would have loved to speak with you properly. From a customer-service perspective, what you’ve created here is extremely impressive, and I would have enjoyed telling you that in person. I run a software business in London, and I would be extremely happy if my customers’ experience was anything close to what we have experienced here. A few members of your team I would like to give special mention to are Anna at reception; our waitress, whose name I regret I didn’t catch but who I believe is Slovakian; the Greek barman; and the gentleman who I assume is the restaurant or front-of-hou"

"Just got back from a short stay at Vigilius Mountain Resort and it completely lived up to the hype. Taking the chair lift up to the hotel is such a cool experience, and the next one up to the hiking trails is incredibly serene — quiet, peaceful, and with some of the best views you’ll find anywhere. The food and wine were excellent, the staff were warm and attentive, and the whole place has this calm, design-driven atmosphere that feels both modern and timeless. The architecture and interiors are stunning — kind of like something straight out of Mad Men. Wish I’d stayed longer."

"A beautiful historic property in the heart of Vipiteno. The young ladies at the front desk were very accommodating in offering to park our car in a distant SA lot when the on-site parking wasn’t included in our type of reservation. We were able to walk right out the door and into the heart of the old town. The room was beautifully appointed with every amenity needed which helped to offset the lack of view. In the morning we were provided an excellent breakfast with a wide array of food options. We really enjoyed this stay!"

"We will definitely come back! "

"Lovely attentive staff. Unloaded luggage at the rear of the hotel and with help of great directions parked across the river in the secure underground parking at the Thermal Baths. Easy 5 minute walk back to the hotel lobby. Great spot!!"

"Out of all the places we stayed during our 16 day family vacation/European road trip, this is the only one that was a total bust. We're not picky or hard to please, but from the rude attendant during check-in to the ever-present smell of cigarettes, to the loud neighbors and run-down/dated furnishings and uncomfortable beds, it's honestly difficult to find something nice to say. Breakfast was good and included in the price. There. That's one nice thing. Bottom line: it's a dump. Do not recommend."

"One of the best places I have stayed for attention to details and quality!"