The front desk was unfriendly and didn't speak any English. The "restaurant" is all Chinese food even the breakfast and it was gross food. The AC unit barely worked so our room was so hot! Terrible location with no shopping or dining or beach around. Had to taxi everywhere but there are no taxis around so you have to ask the front desk to call one and it's the same guy everytime and he's expensive.
Though there was communication problem before we reached the hotel, there was confusion as to whether I have booked 3 rooms or not. But the issue was resolved. They gave us as much information as possible because it was our first time to visit Phuket. The hotel staff were very helpful except for their English language understanding. The overall hotel in terms of comfort, cleanliness and facilities offered e.g pool, WiFi were excellent. I would really recommend people to stay at Escape de Phuket Hotel when visiting Phuket. The only recommendation I could make is for Hotel to train their staff especially front line on English language for communicating with customers.