The photos of the property were definitely either AI generated or manipulated to look much better than in person, that said it was still a very decent hotel with a beautiful view of the sea and mountainside. It is in a more local neighborhood rather than in the city center (which I prefer) with a lot of great options for restaurants and bars within walking distance. The beach was a quick walk down the hill where there was also access to additional nice beach front restaurants. Unfortunately, we planned our trip during the winter monsoon season so it was a little too windy and rainy to enjoy the rooftop pool or beach but I loved watching the storms roll by on our balcony. The staff was very kind and helpful, the hotel was clean and well maintained, and the restaurant food was pretty good. Overall I had a very nice weekend stay!
Ms Van was very experienced with her jobs cope and recommendations too . The arrangements is awesome and she did an upgrade room for 4 of us with Seaview so beautiful anyway this is our 2nd time with Aquasun after 2 years .
Breakfast is nice too as they change some dishes every day as we were there 5 days. Except maybe they can have more choices on eggs counter like Sunny side and soft boil egg ( poached) that will be better
Hope to go back again as is a nice hotel with great food nearby and of course King Kong Mart .
Unfortunately, you cannot always trust the pictures you see online. I understand you get what you pay for, but spending just $100 more can get you a much more comfortable stay in Phu Quoc.
My husband and I decided not to stay for the duration of our reservation. The lobby looked decent, but once we exited the elevator, we saw black mold on the walls, dirty carpets, and smelled a strong musty, moldy odor. I understand Phu Quoc is humid and tropical, but these conditions are unacceptable and concerning for guests.
Our room was just as dirty and extremely hot. The AC did not seem to work, and we overheard another family having similar issues. The only positive was that the bathroom appeared to have been recently retiled.
We spent less than five minutes in the room before going to the front desk to request a refund. We were told to contact Expedia, whose representative said they would contact the hotel. Two days later, after Expedia was unable to reach the property, we returned. Staff claimed the owner was unavailable and told us to text a number.
As a Vietnamese speaker, I overheard a staff member say, “They’re back. What should I tell them now?” This left us feeling as though our concerns were not being taken seriously.
Ultimately, we received no meaningful assistance and were never refunded. Between the visible mold, poor cleanliness, ineffective AC, and terrible customer service, I would not recommend this property. Spend a little more elsewhere for a better experience.
Worst breakfast....Staff told there is no veg options...worst frontline staff...Tried to charge for the water bottle purchased from Long Beach Mart because I used it inside the hotel premise.....Yelled very rudely