The room was very clean and well maintained the staff was very responsive, I loved the idea of the self check in, very peaceful and quiet. It’s also in the center of downtown where you can enjoy the city’s night life.
Great location close to shopping and great restaurants. A building issue (no hot water) was a bummer. Stay Cozy did listen to and showed great empathy to the problem and my concerns, plus gave a partial refund; great customer service. I would certainly vacation with Stay Cozy again.
StayCozy at The Arco is a hidden gem right in the heart of the city! The location is unbeatable—just a short, easy walk to Rittenhouse Square, the Reading Terminal Market, and the Pennsylvania Convention Center. A massive bonus was their complimentary free luggage storage; it allowed me to store my bags securely and spend the entire day exploring completely luggage-free until 8 PM. The room itself was spotless, bright, and surprisingly spacious with large windows and a very comfortable vibe. Even though communication with the staff is handled digitally, they were super responsive, friendly, and quick to help. Whether you're in town for a quick weekend getaway or a longer stay, this place makes you feel right at home. I would definitely stay here again!"
Room as nice, but no warm water. And elevator was down for one day.
เข้าพัก 2 คืน, ตุลาคม 2026
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Jennifer
6 พ.ย. 2026
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
We were locked out of the building until accessing email, photographing our licenses, and getting a password - late at night on a city street.
The "room" was 2 floors with stairs to the sleeping area - not forewarned - one of us had a temporary walking disability at the time.
There was no hot water.
We checked out early.
The room was lovely - beautifully, simply decorated with a contemporary and modern aesthetic. Very clean; amazing fresh scent; comfortable bed; toiletries were a nice touch.
I had a hiccup (my fault) with pre-check in but was immediately supported. Unfortunately, there was no hot water for my two night. However, besides that great stay! Located in Gayborhood and walking distance from many restaurants.
Made the reservation to stay due to medical treatment at Jefferson Hospital. Was so beyond happy with my experience. The property was well maintained and offered a huge sense of safety. My room was beautiful and spotless. Very quiet and was enjoyed a wonderful night sleep in the comfy bed!! Water pressure and temp were perfect t. Parking o the street was free after 10 until 8 am and there was a lot that offered great prices and specials directly across from the front door. Was conveniently located to the hospital. Great food options all around and the neighborhood was quiet and peaceful. Staff was available by phone or email at all hours and responded immediately. I I stay in the city all the time for medical reasons and have had some very bad experiences. I will now only stay at this location. The price, convenience and hospitality were 5 star quality.
The room was very clean and cozy. The beds are a bit firm, but after sightseeing all day its a wonderful place to rest your head. When we did have an issue with the shower not draining, they promptly handled it. Metro is right outside the building and minutes from walking to great landmarks. Would recommend to stay here and will stay again when visiting Philly!
• The room was clean
• The location is in the heart of Philly, everything close. You don’t need a taxi at all.
• If you want to attend the world cup matches, lincoln financial field is also close, it takes me only 18 mins by uber to get there.
I highly recommend this place.
There's a parking lot across the street from the main entrance, very convenient. The area is walkable with many food options, shops & tourist areas to stroll around. Customer service,over the phone, gave us a room after the 2 bed room I paid for wasn't available. No staff was observed on premises.
There was a problem with the AC on the property and they moved me to another location! I appreciated how helpful they were in helping me to organize this, and the new apartment I stayed in was excellent
เข้าพัก 2 คืน, พฤษภาคม 2026
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Ray Chester
5 ก.ค. 2026
ชื่นชอบ: ความสะอาด
They don’t provide free cleaning services. You have to pay for it. Pretty noisy at night.
I stayed in a queen room, and it came with a very big bathroom, that was clean. The shower was not working 100% but it was still functional. Nice amenities as white noise machine to try to help overnight for sounds, but honestly it was not that bad.
During my check out I had issues with my codes, they stopped working, thankfully the staff was able to help via text message, but it was a scary situation.
The building is in a very central position, everything is reachable walking or via subway, with a station just beside the hotel. A lot of shops and restaurant on the street if needed.
Observations:
- There seemed to be no staff on site at any time during my stay
- There's no check in desk of any kind
- There might've been 1-2 other guests in the entire hotel during my stay
Good:
- Spacious room, big bed, TV
- My shower had hot water (some reviews complained that they lacked it)
- The building was quiet
- I got a really good price
Bad:
- An alarm was going off in the lobby for most of my stay (1 week), that's why I assume no staff are ever on site without a call
- Going down in the elevator to the hotel exit also requires your code, which seems like some sort of safety hazard(?)
- The bathroom sink has serious pressure issues and will inevitably splash water all over you and the floor
- My room's mini fridge did not have power despite being plugged in
- Walls are literally so thin that if you do get a neighbor, you can hear their TV through the walls of your room and in the hallway
Overall I did enjoy my stay, and I'd probably go again just based on the fact that the building is basically empty at all times + good price + I liked my room, but I definitely think that some people would reconsider their booking if they knew that it wasn't a traditional hotel with the usual kind of on-demand service.
เข้าพัก 4 คืน, ตุลาคม 2026
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Fabienne
13 ก.ค. 2026
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
The coffee maker did not work; I told the maid on the first day and she said just a minute and then never returned. The TV faces a wall; it should really face the bed or be able to turn towards the bed, it not relaxing to sit on a hard plastic chair to watch TV. The electric outlet in the bathroom does not work. There were no wash cloths given.
I did like the location and the room and bathroom size. Great security with the coding.
I stayed in Unit 206. Shower head did not work properly. Water was coming out of the connection points and not through the shower head. It was unusable. Also, AC is loud and the vent in the room is located such that it blew right onto me when sleeping. I had to turn it off entirely. Blanket cover had a red/brown stain which was probably blood but I’m not sure. Other than these, everything was okay. Convenient location.