Hi Steve, thank you for bringing this to our attention. Our maintenance team will assess the shower to ensure this isn't an issue in the future. This location can be noisy. Our team is always happy to deliver a white noise machine and earplugs to aid sleep. We hope to host you again and show you a more enjoyable visit.

We sincerely apologize for the multiple issues you encountered during your stay, Marina. It saddens us that maintenance issues, noise disturbances, and a lack of follow-up from our team marred your experience. We'll address these issues internally to ensure they don't happen. Our team should've offered you a white noise machine and earplugs. We also should've contacted your neighbors to remind them of our house rules. It's clear we dropped the ball, but we hope you'll give us the chance to make it up to you at a future visit.

Hi Stefano, your feedback is appreciated. We apologize for the noisy HVAC system during your stay. Ensuring a comfortable and restful environment for our guests is important to us, and we regret that we fell short in this regard. We should've offered you earplugs and a white noise machine to alleviate this sound. We hope to have the opportunity to welcome you back for a more enjoyable visit.

Hi Nicholas, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

Hi Jonathan, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Michelle, your feedback is appreciated. We're sad to see your stay fall below our standards. While we may not have staff on-site at all times, we're always a quick chat, text, or phone call away. Should you decide to give us another chance, we'd love to show you a better experience.