6/10 พอใช้
Lakia
เดินทางเพื่อธุรกิจ
29 ต.ค. 2025
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
When I checked into the hotel, the front desk receptionist was very pleasant and friendly. I was given a key to the room, went up in the elevator to find that the key was not working. Went back down to the front desk to ask for a replacement key. I received another key, then proceeded back to the room only to find that the room that she assigned me was not the correct room type that I reserved. I called the front desk, the same receptionist who was initially pleasant, told me that was definitely the room that I reserved. After going back-and-forth for a few minutes, I told her that I have a confirmation abd would be happy to provide it to her. She finally asked me for my name, then told me I can come down and get the key “to the room that I reserved”. Once I went back down, again for the second time, she handed me the key and never acknowledged me nor apologize for the confusion.
We all make mistakes, however, communication is key. Clearly this young lady needs customer service training.
Lakia
เข้าพัก 1 คืน, ตุลาคม 2025