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"It seems like effort was made to keep the property up to date and clean but the customer service was lacking in my opinion! During check in one staff member constantly spoke with the gentleman checking me in while completing ignoring that he was with a customer (me). Meanwhile, even though I requested in the comment section of my Expedia booking that I’d like an early check in there was NO communication as to the availability nor cost of such a thing. Even during my actual check in there was NO...

"Surprised that the kitchenette did not come with any cutlery or plates or glasses."

"David, front desk, very helpful and friendly. Ken, property maintenance, very helpful and friendly."

"Spa amenities were amazing. Staff was super helpful. Rooms are very clean and accessible. We had a great vacation here!"

"Breakfast good"

"Bedwas good, very nice shower"

"Room was pretty dirty, sand on the floors and wouldn’t recommend going barefoot unless you want black feet after five minutes. There’s no house keeping and nothing is provided to sweep the floors with, which isn’t ideal having kids who leave a trail of crumbs everywhere they got. The “foot wash station” was disgusting, with the drain clogged and full of cigarette butts."

"I had a very disappointing experience and would not recommend this hotel. The pricing was misleading and far from transparent. The listing advertised a room with 3 queen beds and an occupancy of 6, which led us to believe it could comfortably accommodate six guests. However, at check-in, we were told the advertised rate only covered 2 adults, despite the room being listed for six occupants. We were also surprised to learn that children do not stay free. On top of the increased nightly rate, we...

"We had such an amazing stay this past weekend! The location is perfect—close to everything, making it so convenient to get around. The owners are absolutely wonderful. They are so kind, welcoming, and genuinely care about their guests. They went above and beyond to make sure everyone had everything they needed, which made us feel right at home. On Friday night, they hosted a customer appreciation BBQ with delicious burgers, hot dogs, and drinks. It was such a thoughtful gesture and created a...

"We were there for only 2 days 2 nights, Great location, great views. Didn't know there was a Dog floor - good to know"

"Pet friendly"

"Dont book thru expedia as they were a pain to deal with but the property was well located and maintained"

"BC is super overpriced but this is a fair priced accommodation and an adequate night stay."

"Would stay again!"

"Good price good location the lady at the front was super nice would stay here again thank you."

"Perfect accommodation for our family of two adults and a teen. Very helpful staff!"

"We appreciated the full fridge, Laundry room and swimming pool! The pool was heated which we loved!"

"We were extremely disappointed with our stay at Kettle Valley Beach Resort. Unfortunately, the property was nothing like it appeared in the online photos. The cabin was dirty when we arrived, with bugs on the floors and walls, and there were used, dirty washcloths hanging in the bathroom. The overall cleanliness was so poor that we didn't even want to take our shoes off inside. The entire place smelled old and stale, making it feel anything but comfortable or relaxing. The bed was incredibly...

"We were pleasantly surprised by this hotel. Our room was newly renovated and was fantastic. Location was great, just off Hwy 97 as you enter into Penticton. Steps away from a private ( quiet) Beach. In our room we had a fridge/ freezer, microwave, coffee maker, dishes,kettle really anything you would need. There is a BBQ for use and plenty of outdoor seating. Ashley the manager was absolutely wonderful. She was so helpful with some needs that we had wanted. I would definitely stay here...

"What a pleasant surprise. We booked a stay here as it was a good location and price for what we required, and was dog-friendly. The bonuses were the complimentary wine-tasting and breakfast, neither of which we were expecting. Staff are all lovely and kind and the morning view from bed looking out at the like was divine."