We have been coming to this property for five or more years. We like that it is safe, quiet, and clean. This year, we noticed that there are several areas that have not been maintained quite as well as it should have been. The carpets need cleaned/replaced. The elevators need repaired, and overall, it much noisier in the hallways than in the past. The king, ocean-view is right next to the elevator, which dinged like a phone ring all day and night. This information should be noted when reserving any room through expedia (next to ice machine or next to elevator).The faucet in the shower leaked and was cranked tight to stop leak vs just repairing it. It is the small things such as these that would stop us from using this facility in our travels. If I were YOUR consultant (which I am not) I would point out to the facility manager to be corrected for better client satisfaction.
