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"I arrived late at night and was unable to open the room door. I had to return to the front desk, and a staff member came back with me to the room and demonstrated that the door had to be forcefully pushed open every time in order to work. I was also unable to get the TV working despite trying multiple troubleshooting steps, including unplugging and reconnecting it and trying different outlets. In the end, I had to watch television on my phone instead. The following morning, I discovered the...

"Breakfast was very very LOW quality food. I tried buy water in the Vending machine, paid for it, the bottle did not come out, it got stock and guy at the reception told me I have to call the company myself. I was not going to waist my time calling for $2-3 drink. When we made the reservation there was a bonus a free ride for 2, when we got there initially the guy at reception did not have idea what it was and then he said it is not working at this time. Staff not very friendly. Even through it...

"Room interior was nicely renovated but bathroom needs updating. Pool and hot tub area not connected so have to walk outside to get there. Pool building needs some work and the pool/hot tub needed to be cleaned. Fire pits and smores on the beach were a wonderful surprise. The staff was great and very friendly."

"Always have a great stay here. Great view of the bridge."

"If you need a place to lay your head…not too terrible. Theres a Walmart, a cute coffee shop and good restaurants. But if you’re looking for quality, cleanliness or the feeling of privacy, it’s not great. Staff was helpful though. "

"It was pretty small hard to get around in there especially the bathroom"

"helpful friendly staff"

"The rooms are very spacious for 4 people, they are clean as well. The hotel is a walkable distance from the ferry"

"Staff was friendly, breakfast area was excellent with lot of options, they provide free shuttle service to the docks to go to Mackina Island."

"When I booked this hotel it was an AmericInn, however when I arrived it was changed to a Quality Inn with no prior indication. I did receive calls from Windham but they never left a message to identify the change prior to my check in. The building did not have any address on it to help identify it as the hotel we needed to be at. Otherwise, it was a very clean hotel. The staff did their best with what appeared to be a new system. The breakfast was very nice and had several options. I would go...

"Absolutely beautiful place to stay! Hostess was very pleasant and accommodating. I highly recommend staying here. My husband and I stayed for multiple weeks for work. Price per a night was very very reasonable."

"We traveled as a family of three, including our 4-year-old, and overall had a comfortable stay. The hotel is located about 2–3 miles outside of downtown Charlevoix, making it a convenient and short drive to the downtown area and the beach. The interiors have a pleasant rustic, wooden charm. It appeared that renovations were recently completed or still ongoing, as there was a noticeable fresh paint smell, and some minor details, like handwritten room numbers, reflected that transition phase. Our...

"Easy check in; nice view of the river; good breakfast"

"Great stay. The accommodations & breakfast excellent."

"Modest, clean and tidy place that more than fit the bill. I would stay here again. Great view out the front window. Helpful staff. Easy."

"The room was dirty and hotel is old.There is not smell good in the hotel and room. We heard every sound in our room from other rooms such as a water running. Location is good."

"It was clean and comfortable! Very nice little place."

"Staff was amazing!"