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"amazing staff and kids heaven"

"My only complaint is the room setup. The 2 beds were in the room with the view and door while the single bed was by the door. My kids got the bedroom and my husband and I were in the bed without the view."

"The staff really welcoming and helpful. The room was clean and comfortable beds. Good breakfast"

"I want to start by saying that the customer service at the Sheraton Fallsview Hotel was truly top-notch. Every staff member we interacted with was professional, courteous, and genuinely tried to help. They listened to our concerns and treated us with kindness throughout our stay. Unfortunately, the quality of the room and the lack of communication overshadowed what should have been a memorable birthday trip. We arrived late in the evening and initially thought our room was beautiful. However,...

"Swimming pool was so clean and safe for the kids."

"Beautiful room."

"Would not recommend this hotel to anyone."

"The room was clean, the staff was always helpful. The breakfast was fantastic, with the staff constantly checking on items, refilling and keeping it super clean. Bring a Roku stick or Fire stick to watch TV, there are very few options and nothing for the kids to watch (mostly news stations). It is a pet friendly hotel so be aware that there are dogs and dog hair around."

"The hotel gave us complimentary upgrade (all 5 rooms) . The seniors in our group really appreciate the view from their rooms."

"Rooms are always clean and staff are friendly"

"The one bed in our room had a large sinkhole in the mattress, which made it difficult to sleep. I told that lady at reception at check out. All she said was, "I will let housekeeping know". No discount on the room rate was offered (we were there for two nights). Very disappointing as a Hilton member."

"Property was close to everything. Big beautiful bath tub with more than enough hot water… Clean, affordable and lovely staff!"

"This is a nice property we had a wonderful view of the falls from our room. The staff were all very friendly and Teddy went above and beyond to accommodate us. He deserves a raise and an award."

"Super friendly and helpful. Arrived by bike and was offered a bottle of water on arrival and was able to bring bike in the room. Room and fixtures on the older side but completely functional if your just need a place to sleep for the night."

"Nice place, great view"

"The rooms were a little dated but the staff was top-tier."

"No surprises at Residence & Conference Centre, you get what you pay for ! Perfect for budget oriented travellers : staff is very professional and knowledgeable, property is clean and your basics are covered. The room could handled some cosmetic renovations though this was our second time staying at RCC and next time around we will still book there. Thank you to Zoé who greeted us in such a manner that you reaaly feel welcomed."

"Beautiful stone walls inside"